Mennojob G.
Terrible service, unresponsive support
My experience with FastSpring has been nothing but disappointing. The sales team responds extremely slowly — every reply takes at least a week. This is completely unacceptable, especially when quick answers are needed. The support is even worse, as they simply do not respond at all. I genuinely tried to get in touch with them. Since December 7, 2024, I have sent over 10 emails, but to this day, I have received no response. To make matters worse, they list sales[at]fastspring.com as a contact option, but this email address doesn’t even exist. This feels misleading and only adds to the confusion. If you’re looking for a reliable partner with fast and accessible support, stay far away from FastSpring. Edit 20/12/2024: FastSpring directly contacted me via TrustPilot to request additional information. However, nothing has been done with it, and to this day, I still have not received a response from the team. So, once again, a confirmation of my experience: Reviews for this company are more important than potential actual customers.
Response from FastSpringDec 12, 2024
Hi there! We're sorry you've had trouble getting in touch with the right people at FastSpring over the past few days, and yes, that email address has not been in use. Could you share where you saw it so we can replace it and/or reactivate it, for others please?