FastSpringReviews of fastspring.com

Ich habe nichts von Fastspring erhalten. Trozdem haben sie mein Konto bei Paypal belastet. Ich forderer das Geld zurück!

Ich habe nie ein Abo bei Ihnen geschaltet, auch sonst nichts in Auftrag gegeben. Sie haben unberechtigter Weise von meinem paypal Konto am 01.10.2026 Euro 78,48 abgebucht!!! Ich habe keine Leistung von Ihnen in Anspruch genommen. Woher haben Sie dann überhaupt mein paypal Daten? Das ist kriminell! Ich fordere Sie hiermit auf, mir den Betrag von 78,48 sofort auf mein Konto zurück zu überweisen! Werde auch den

Deutsch: Wir nutzen FastSpring als Merchant of Record (MOR) für unser Unternehmen - und was in den letzten 3–4 Monaten passiert ist, ist schlichtweg nicht mehr akzeptabel. Es vergeht kaum Zeit ohne neue Probleme. Selbst wenn man sich mehrfach an den Support wendet, wird man entweder vertröstet, weitergereicht oder muss tagelang auf eine vernünftige Antwort bzw. Lösung warten. Von einem professionellen Support und einem zuverlässigen Dienstleister erwarten wir etwas völlig anderes. Das Ganze ist nicht nur extrem frustrierend und sorgt für ein katastrophales Kundenerlebnis, sondern verursacht für unser Unternehmen auch direkte finanzielle Schäden. Wenn ein Dienstleister seine grundlegenden Aufgaben nicht zuverlässig erfüllt und Probleme trotz mehrfacher Kontaktaufnahme nicht zeitnah gelöst werden, ist das für ein Unternehmen schlicht nicht tragbar. Wir haben FastSpring mittlerweile mehrfach die Chance gegeben, die Probleme zu lösen. Leider hat sich die Situation nicht verbessert. Von uns daher eine klare Nicht-Empfehlung. 1/5. English: We use FastSpring as our Merchant of Record (MOR) for our business, and the experience over the past 3–4 months has been completely unacceptable. We have been dealing with issue after issue, and even after contacting support multiple times, we are often left waiting for days, passed around, or simply given no meaningful solution. For a company providing a critical service, this level of support is simply not acceptable. This is not just frustrating or a poor customer experience - it has also caused direct financial losses for our business. When problems are repeatedly reported and still aren’t resolved in a timely manner, it becomes a serious operational issue. We have given FastSpring more than enough opportunities to address these problems, but unfortunately, the situation has not improved. We cannot recommend FastSpring. 1/5.

Addebiti non autorizzati e mancanza trasparenza. Ho riscontrato sulla mia carta di pagamento un addebito non autorizzato da parte di FastSpring (0,99 €), seguito da una seconda transazione a favore di Stardock Systems (3,63 €), senza aver mai richiesto o attivato alcun servizio.  Trovo inaccettabile che una piattaforma di gestione pagamenti permetta prelievi automatici e verifiche sulla carta senza un consenso esplicito. Ho già provveduto a contestare le transazioni tramite la mia banca e a bloccare ogni autorizzazione futura. Prestate la massima attenzione agli estratti conto.

1 star: Terrible experience – system error, false dispute, and no accountability. I made a purchase on September 8, 2026. My Amazon Pay receipt shows the transaction as Completed with $0.00 refunded. However, FastSpring's system falsely reported a "dispute" to the merchant (Supercell), which resulted in my store account being banned. FastSpring's Risk Team later confirmed in writing that the restriction was lifted. But when I contacted Supercell, they refused to lift the ban, claiming a refund was confirmed — contradicting my Amazon Pay receipt. I am stuck between two companies giving contradictory information. FastSpring has not corrected its error or provided a Dispute ID. I am not asking for compensation; I am asking for fairness and a corrected record. Update: FastSpring's reply asks me to submit my details through a form that creates a new ticket, instead of linking my review to my existing case #01865611. This is not helpful. I am formally requesting a direct link or method to reply to Case #01865611, without creating a new ticket. I do not want to start over from zero. Please provide the Dispute ID and date you claim exist, or correct your records and issue a clearance to Supercell. Update (Sept 2026): I have escalated this to Amazon Pay Executive Customer Relations as a formal Compliance Violation & Consumer Harm Notice. This is not an isolated case. FastSpring's strategy relies on customer exhaustion — automated replies, blaming third parties, and waiting for the customer to give up. Supercell's own support confirmed that the chargeback was requested by FastSpring (the payment provider), not by the bank. This is a systemic practice, not a mistake. Update (Oct 6, 2026): Despite Supercell’s claims of resolving account restrictions, a comparative live test across multiple accounts proved that my primary account remains soft-locked on the Supercell Store. Supercell continues to refuse delivery of the $1.99 "Tiny Trail" item or provide a valid Acquirer Reference Number (ARN) for the alleged refund, while FastSpring retains the funds. This confirms misleading commercial practices. The dispute is now being formally submitted to the Finnish Competition and Consumer Authority (FCCA) and the U.S. Consumer Financial Protection Bureau (CFPB).

Horrible and slow service. I don't know how they became the payment service for pokemon go

It took them 3 to 4 days to respond to a simple question. What a waste of time.

I have been using this service for months to play Tower game. But when I made another purchase on Sep 1 2026, I encountered some connection trouble with them. The network become very bad, but Im all good on other websites/services/apps. Money was deducted. Bank and game dev told me to contact them. No response for 12 hours. Super lagged auto-AI support. I can't believe this is a payment service in 2026.