FastSpringReviews of fastspring.com

Support Ticket Number: 01569474 Subject: Consumer Support - General Inquiry Bought Luminar Neo hours ago and still no product. No contact has been by them and they can't be contacted directly. Awful.

I had a problem with the Hix Ai website but when I sent an email and requested to cancel the subscription and return the money, the subscription was actually cancelled and the money was returned to my bank account.

Very fast and impressive experience!

Incredibly bad support. One of the worst I have ever seen. I have not been able to make a payment through this payment method for almost a week and the support simply does not respond! I created three tickets with a break of several days - there is no point in support. What do they get their salary for? UPD: oh, i see you paid attention to your clients, unbelievable. i don't need your services anymore, i paid for what i needed via Paddle and they were much better and faster than you. if you are really interested, you can check the ticket numbers i created, using the same link you gave me and you can check how "good" you were. This is just a disgrace. Support Ticket Number: 01560271 Support Ticket Number: 01561968 Support Ticket Number: 01560829 UPD UPD: I don't understand what October 23 you're talking about, please don't mislead me and other users. On October 28 (OCTOBER TWENTY-EIGHTH) you sent me another standard reply (unfortunately, i can't attach screenshots here) which was completely useless (as always) and didn't make any sense ("we're sorry you couldn't pay, try another method blah-blah-blah"). Don't you think that if the ticket was created on October 20, replying to it in eight days is a bit late? I'm ending the discussion with you. It's obvious that you're not even trying to improve your support. I don't understand why I'm wasting my time on you. All the best!

Not reliable payment source! Like others, attempted to pay on 2 different cards and denied. Both of my card holders confirmed all ok my cards. One card suggested getting reviews on Fastspring.. and did it. Avg 3.1 customer satisfaction thru Oct 2024. 49% rated 1 star. One card indicated fastspring even received recharge approval of traditional $1.00 & still denied my purchase. Will be leaving my picture company since they only use Fastspring. Suggest slaying clear of Fastspring card services. They are very confused and offer poor service.

I have been using server services for 2 years and making payments through Fastspring for 2 years. However, for the past week, my payments have been declined, despite trying different cards and every possible method. I contacted them via email, and they apologized, saying they were unable to process the payment. If I cannot make this payment, I won't be able to connect to the server, which will result in a significant loss for my work. Worse still, I cannot switch to another server because I need to connect from that specific IP address. This situation has left me severely impacted.

ESTIMADOS SRES HE INTENTADO POR TODOS LOS MEDIO RECARGAR EN EL JUEGO DESERT ORDER, HABLÉ CON MI BANCO Y MI TARJETA ESTA HABILITADA PARA COMPRAS INTERNACIONALES, LA PREGUNTA ES, POR QUÉ? RECHAZAN MI COMPRA? HASTA ME TRATARON DE ESTAR COMETIENDO FRAUDE. OMG

Desde el primer momento que contacté al servicio de clientes fui atendida muy amablemente, me explicaron los pasos a seguir para solucionar la situación lo antes posible. He recibido el reembolso en el tiempo que me indicaron que debía esperar, todo el tiempo con la mayor educación y amabilidad. Muchas gracias.