FastSpringReviews of fastspring.com

Response from FastSpringMar 17, 2025

Es tut mir leid, dass Sie eine PayPal-Abbuchung von FastSpring erhalten haben, ohne klar erkennen zu können, für welche Software diese Zahlung bestimmt ist. Wenn Sie in Ihrer Kontoaufstellung "FS*", "PP*FS" oder "FSPRG" sehen, handelt es sich um eine Zahlung, die über FastSpring für ein Unternehmen abgewickelt wurde, das unsere Plattform für Transaktionen nutzt. Um genau herauszufinden, wofür diese Abbuchung bestimmt war, können Sie unseren Zahlungssuchdienst nutzen: https://fastspring.com/consumer-support-form/look-up-charge/ Sie haben Recht, dass bei der Abbuchung idealerweise der Name des Produkts angegeben sein sollte. Ihr Feedback dazu ist wertvoll und wir werden es an unser Team weiterleiten. Falls Sie weitere Unterstützung benötigen, besuchen Sie bitte unsere Kundenservice-Seite: https://fastspring.com/consumer-support/ Vielen Dank für Ihren Hinweis zu diesem Problem.

Response from FastSpringMar 17, 2025

We're very sorry to hear about your frustrating experience with subscription cancellation and billing. I understand how upsetting it can be when you feel charges were made without proper notification and cancellation options weren't readily available. FastSpring processes payments on behalf of many software companies, and we want to help address your specific situation. If you see "FS*," "PP*FS," or "FSPRG" on your statement, this indicates a charge processed through our platform. To help us investigate your specific subscription issue and potentially assist with cancellation or refund options, please submit your details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/ We take these concerns seriously and want to work toward resolving this situation for you. Thank you for bringing this issue to our attention.

Response from FastSpringMar 17, 2025

We're truly sorry to hear about your frustrating experience. Going 6 months without proper resolution after multiple contact attempts is completely unacceptable. FastSpring takes customer concerns seriously and we want to help resolve this long-standing issue. If you see "FS*," "PP*FS," or "FSPRG" on their statement, this indicates a charge processed through the FastSpring platform. To help investigate this specific situation, please submit details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/ FastSpring appreciates the feedback about support responsiveness and will use it to improve their service. The team is committed to helping resolve this situation and preventing similar issues for other customers in the future.