FastSpringReviews of fastspring.com

Response from FastSpringMar 17, 2025

We're truly sorry to hear about your frustrating experience with our support team and documentation. After being a loyal FastSpring customer for many years, you absolutely deserve better service than this. Waiting 18 days (and now over a month!) for a simple currency change request without resolution is completely unacceptable. We understand how this lack of responsiveness can impact your business operations. Your feedback about the Hyperwallet integration challenges and the difficult transition from Classic Store to Contextual Store due to poor documentation is incredibly valuable. You're right that our documentation should be clearer, consistent, and actually helpful - especially when you're being asked to make significant changes to your integration. I'd like to help get your currency issue resolved immediately. Could you please reach out directly to our seller support at https://fastspring.com/contact/seller-support/ and reference your existing ticket? We'll also flag this for our support team to ensure it gets prioritized. Thank you for your patience and for taking the time to share this detailed feedback. We genuinely appreciate your long-standing relationship with FastSpring and want to make things right for you.

Response from FastSpringMar 17, 2025

We're sorry to hear about your experience with the Freemake software purchase through FastSpring. It's frustrating when software doesn't work as expected, and even more disappointing when promised updates and follow-ups don't happen. Since Freemake acknowledged there was a bug with their software, we'd like to help you get resolution. If you see "FS*," "PP*FS," or "FSPRG" on your statement, this confirms your payment was processed through FastSpring on behalf of Freemake. To help us investigate your specific situation and assist with potential refund options, please submit your purchase details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/ We appreciate you bringing this issue to our attention and look forward to helping resolve this matter for you.

Response from FastSpringMar 17, 2025

We're truly sorry to hear about your frustrating payment experience with FastSpring. Being unable to complete purchases after previously successful transactions is incredibly frustrating, and going 6 months without proper support response is completely unacceptable. Sometimes payment issues can occur due to our fraud prevention systems being overly cautious, but that doesn't excuse the lack of proper follow-up to your support requests. If you see "FS*," "PP*FS," or "FSPRG" on your previous successful transactions, this confirms they were processed through our platform. To help us investigate what's happening with your specific case and why you're experiencing these blocks, please submit your details through our consumer support form: https://fastspring.com/consumer-support-form/ We genuinely want to resolve this issue for you and appreciate you bringing it to our attention. Everyone deserves timely and helpful customer service when facing payment difficulties.

Response from FastSpringMar 17, 2025

We're truly sorry about the lack of response to your support tickets. Not receiving replies to multiple inquiries about your license key over several days is understandably frustrating. Thank you for providing your specific ticket numbers - this helps us track down exactly what happened with your case. We want to get your license key to you as quickly as possible. To help us expedite this, please submit your information through our consumer support form at https://fastspring.com/consumer-support-form/ and include these ticket numbers (01588623 and 01585147) in your submission. Please also include any order confirmation details you have. We appreciate your patience and apologize for the delay in responding to your previous inquiries. We're committed to resolving this issue and getting you the license key you purchased.

Response from FastSpringMar 17, 2025

We're truly sorry about the difficulties you've experienced with your FastSpring transactions. It's particularly frustrating when even free items are being blocked, clearly indicating the issue isn't payment-related. Your observation about being able to use the same payment information with a different email is an important clue. This suggests there might indeed be some kind of flag or block associated with your primary email address in our systems. Thank you for providing your ticket numbers (01587560 and 01585718). We understand how frustrating it is to receive generic responses about payment methods when you've clearly explained that isn't the issue - especially for a free item. To help resolve this specific situation, we'd like to escalate your case. Please contact our consumer support through https://fastspring.com/consumer-support-form/ and reference these ticket numbers along with a link to this review. We'll investigate why your email might be flagged and work to remove any incorrect blocks on your account. We appreciate your patience and your business over the years. We're committed to resolving this issue properly rather than continuing to send unhelpful automated responses.

Response from FastSpringDec 13, 2024

Hi! Thanks for letting us know, and we want to make things right for you, so could you please provide more information in this support form: https://fastspring.com/consumer-support-form/ We'll work on getting your questions answered asap.