Fastport PassportReviews of fastportpassport.com

We are on pins and needles regarding getting our chidrens' renewed passports back by Friday. The process seems so impersonal, but once I got past the wait-time on "hold," Michelle Ruiz took my call and looked into our orders, offering completely excellent service and care. The company is lucky to have her, that's for sure. My concern still exists; that's what happens when you're late on a renewal with upcoming travel, but for the moment I am 100% satisfied with the company, and more than happy to have been helped by Michelle. One note: put a short greeting at the beginning of the phone experience, just let people know someone will pick up if you're patient. Hold times can be a bit long and it's not comfortable waiting without reassurance up front that a caller has even reached the right number.

I needed a passport renewal and a new child passport. Fastport Passport was able to get both new passports to me within a week without me needing to travel to the Expedited Passport Office. This was hugely helpful to us as we did not really have the time to make that trip in the lead up to heading overseas.

Very precise instructions, responsive team, and the turnaround time was literally, exactly what was promised. Hopefully i'm never in the same position again, but I certainly won't let a friend or family member try a different service should the need arise.

I paid the higher fee to have my passport turned around in 3-4 days and it took 8 (including the shipping),with zero updates on my status after my passport was received. So while I am grateful to have a company to have done this work for me, I’m a little disappointed to have paid so much for a quick turnaround that I didn’t receive.

Below is my old review: Within an hour of posting this review I was contacted by Michelle, Director of Operations. She was truly concerned and explained the company was closed. She listened to my concerns and helped me. She made everything right and I could finally breathe. This company is legit and amazing. Thank you so much Michelle. You did help me so much. ************************ HELP!!!!!! I just realized my 19 year old son’s passport is expired!!! We leave for Canada on Thursday (hotel stay close to airport) and fly to New York Friday and plan to walk / drive over Canada border On Friday. We have hotel booked in Canada. I have paid the 48 hour fee and it has already been taken out of my bank account. I have all my sons paperwork ready, passport photo, check. Now I’m waiting on the download to complete to print my pap work and forms to fedex tomorrow which I just realized is a holiday!!!! Veterans Day. Please please please help me. I have called the number and left several messages. My order number is GW-685CFC818. I really hope you can help. My son was totally looking forward to seeing Niagara Falls and I let him down.

Absolutely great service! I had a rough time running here and there between post office, fed ex, etc.; however, this service (had to call them several times) guided me so patiently and my frustration was assuaged. As I write, I have received my passport...will definitely use this service in the future!

Tried to do this last Friday. I got to the point where the site told me to call. I called several times over the weekend and nobody called me. I arranged a refund with online chat and got an email that someone is assigned my refund. The email had a number to call if I had any questions. I called and left a message on Monday and nobody called me back. It's Tuesday and still nobody has called me. I don't need your services as the airline found my passport Saturday morning. I never downloaded any documents because I was supposed to call. I want my money back and maybe a call with an apology. I paid for the expensive 24 hour service and got absolutely nothing.

This month was one of the toughest in a while - and *especially* stressful when I found out my passport was expired about 5 days before I left for Chiang Mai, Thailand. Ugh! Wicianise and the staff delivered as promised. My flight is tomorrow but I got my renewed passport today! I'm so relieved! It can be a bit tough to reach someone by phone but once you do they're helpful. I would recommend being sure to get your photos and money order or check ready the same night if it's after 5PM, as I wasn't aware they're not available after then. To complete the process you have to speak to them by phone which in my case was the next business day. Since I had my things ready I was able to complete the application and overnight it the next morning when I spoke with them as required. At any rate, they delivered and it was worth the money. Thanks!