FasterPayReviews of fasterpay.com

Horrific It's been months now and not granted access to my funds. Provided requested documents several only to be met with silent treatment. My messages are not been replied. Some of my countless conversation references are as follows OC-220812-OAK9 OC-220812-ONFY OC-220812-8K4S OC-220808-CTDD OC-220817-Z8LX OC-220817-WDGP OC-220816-SQTX

I started a Wix store and need a Fasterpay account to receive payment. They asked me to have a shop ready with all info only then, they review it. I worked so hard to get all the products up for them to review and after ~18 hours for every time they reply my message, they said NO because my shop is in their restricted business model. I tried to explain and gave evidence that my store has nothing related to their restricted models (It's handmade stationery) but they said :"This is final decision. Have a good day!" I was so offended by their rude attitude that I asked how can I delete the account. And the next day I just can't log in fasterpay anymore. WOW!!! What a fast response, so much faster than when I message them. But I guess I'm lucky enough to not have any payments on hold by them like others. I just need to have my Wix refund. What a BAD service and RUDE attitude human support from Fasterpay.

I've been having my transaction pending and account suspended after making the transaction with proof that I'm the cardholder. Been trying to contact the support and didn't get any replies. the verification is done yet it's still under process. If this is the only way to communicate and actually get a response please find the case reference below. case number: OC-220930-PFMI ID PO-220929-E7E9 still, no reply, and I've addressed to the support team that it's very delicate when it comes to time and need it resolved asap yet no response. other documents that were raised after that were verified yet my transaction documents are not verified and money was deducted. Edit: 7/10/2022 issue has been resolved.

Ok, I used to have no problem with the support and everything. I even consider it great support but recently it's been horrible. I have made multiple support with no reply and they have been holding my money with the terms "processing" for almost 2 months. There is also I believe some missing balance. I already uninstalled it on my Shopify until they fixed this. For anyone who reads this, beware of this and it might be better to stick to other alternatives until they have better support and solve these "processing issues" Edit: I am not contacting you on Facebook. I opened 3 tickets already and 2 of them got ignored. 1 of them got 1 reply then support disappeared again. Obviously everyone here experience the same horrible support so stay away until they fix everything

A few weeks ago I wrote a review about a particular situation we are having. To this day we still have our payment withdrawal system totally blocked. We understand to a certain extent that there is a serious situation but there is an underlying problem when the ticket support system is not attended 24/7 as indicated. It is very difficult to be able to contact you today since the tickets are not being answered as soon as possible, so the only contact method is TruePilot and it is not suitable for a financial service. Our ticket is AT-220831-QPZQ. We ask for a resolution to the situation since at the moment we cannot face the pending payments and it is becoming an unsustainable situation. Edit 27/09/2022: Fasterpay has finished solving the incident and we now have everything available again.

Do not engage to transact with FasterPay. I was supposedly to get a refund last 31st of July 2022. And they said will take several banking days to reflect on my account. I chatted with them (will take forever for them to reply) to no avail as of today (20/09/22) I did not receive a refund. I complied with their request to send them the "bank statement all of the transactions from the refund date". Still they did not reply to my email. I am warning to you mates or to those whoever will engage with them that they will rip your wallet.

THEY ARE HOLDING MY FUNDS FOR NO REASON! 05/12/2022 - Funds are still locked, they are holding funds which do not belong to them they are continuing to ignore my messages. STAY AWAY FROM FASTERPAY!!! Reviews here prove that they they should not be trusted. 18/10/2022 - Update: Still unable to withdraw my funds and they are not responding to any of my messages for over a month. 18/09/2022 - Last heard from them after providing them the documents they requested for their review: "We will be looking into the provided documents and get back to you again." I Have been using Fasterpay for several years, Never had any issues with them. Until a week or two ago where they asked me to provide documents, which I did. Shortly after that I received the following message from them: "Your business profile has been reviewed and approved again, we appreciate your usual cooperation." I then tried to withdraw funds from my account and noticed that Withdraw/Send money functionality has been disabled. I messaged them again and to my astonishment they wrote: "Regarding your inquiries, our banking partner cannot support your business model anymore, therefore, your project has been requested to get turned off for credit card processing. In the meantime, you can continue using the alternative payment options which your business is already enrolled for. Also, note that the funds will be on hold till we review your account again and reach out to you as soon as we have an update." 90% of the funds were not even processed using credit cards to justify holding my funds. I will make sure to warn everyone about them until they let me to withdraw the funds which belong to me and my family!!! AT-220621-EMGT / AT-220906-GMJ0

I've been using them without a single issue for a year or so, and not a single chargback request, etc. So a perfect customer for them. The payment processing just stopped working without any notice from them, and all my hard earned money is frozen on their platform. The support responded after a week stating that my money is on hold and they will reach out to me sometimes? I see the same going on in all recent reviews, so guys let's start a discussion on reddit or somewhere, and do something collectivly.