Konstantin D.
Money lost, customer support is useless
Sent money to my friend, and they never arrived. Customer support only gives a self-made "invoice" that I can't show to the recipient's bank (cause the "invoice" doesn't have ANY useful information like date, transaction number, etc.) and they also refuse to contact the sending bank (which is "Caixa Geral de Depósitos") and refuse to provide me the payment confirmation from the bank. There's no chance to _talk_ with support cause they just closing tickets after the first meaningless reply. In fact, the money are just stolen. Trans. ID SM-230414-9582.
Response from FasterPayAug 17, 2023
Hi Konstantin, For the payout ID SM-230414-9582, the amount has been successfully refunded to your FasterPay wallet.



