FasterPayReviews of fasterpay.com

I have been working with you since January 2022 and today my patience has come to an end. For all the time of working with you, there were not even weeks that something did not break or fail on your part. Often you charge my buyers and tell them that the payment failed and after a few hours this payment is credited, but by that time the buyer has made another payment and this leads to duplicate payments. The last time you disable the send-out of funds from my account without any reason was due to some kind of proceedings with your partner bank. Yesterday, all transactions disappeared in my personal account and appeared after a few hours. But today's incident I will not tolerate - you stole $1,000 from me. On what basis? Why is your support team not responding for several days? Do you realize that you provide a HORRIBLE level of customer support? I work with different payment acceptance services, but you are ranked last in all criteria. Customer support is 0, payment acceptance is 0. Have you started stealing yet? UPD: 6 September 2022 You are lying even now. You still haven't answered any of my questions. I have been waiting for 5 days for you to answer on what basis you stole 1000 USD from me and transferred them to Rolling Reverse, if you always take money to Rolling Reverse from each payment. In fact, you stole this money because it was already in the main balance only because I did not have time to transfer it to the company's bank account. I'm wondering what you would do if I managed to transfer this money to the company's bank account. Would you rob someone else? In addition, I still have not received an answer to the question of when all the money in the Pending status will be settled - for more than a month this amount has only increased and you do not transfer this money to the main balance. And I'm really looking forward to hearing about Rolling Reverse on the old account. Officially, you declare that Rolling Reverse is frozen for 6 months, but more than 6 months have passed and you do not unfreeze more than 3000 USD that you have got to Rolling Reverse. Let me know when the entire Rolling Reverse on the old account will be completely unfrozen. And since you do not answer in the Chat and Support section, let's arrange public hearings. Waiting for your answer here on trustpilot. UPD: 11 September 2022 And so, on the 11th day after the problem arose, I finally received intelligible explanations about the current situation from the FasterPay support team. If the support service worked as they say - 24/7, then perhaps this review would not have been published!

Payment is left pending with absolutely no information about it. Not even a way to reach through support, as it seems no one will respond. Bank says money has been sent, second day with nothing received in the account. Edit: As a response to your response, the ticket has answered with ''Duo to an ongoing technical issue with our partner, we won't be able to process payments. We will inform you once we are functional'' Your response states I was not charged, but my bank says money has been transferred to Fasterpay. I also have the information from my bank. The ticket doesn't say anything about the money or if it will be refunded.

I've been using them for some time for card processing, and they were fine. But in the last month or so, the payment processing just didn't work. It took me some time to notice that, and I lost a lot in the missed sales. I wanted to withdraw MY money from the Fasterpay account to my bank account, and that feature doesen't work as well!!! So I believe it's a fraud. NO RESPONSE FROM CUSTOMER SUPPORT FOR OVER A WEEK! WHAT A JOKE OF COMPANY!

I have used Fasterpay since 3 years and there have never been any problems. But suddenly my account is frozen without any notice and after 2 weeks I have received the answer that my business type is not supported. But it hasn't been a problem for 3 years. I still have hope to get this problem solved.

I don't know what's going on with customer service and chat. I try for 2 days to withdraw money from my account but when I touch the Send button I see a popup that says that "This feature has been disabled for your account. For more information please contact as via Chat and Suport". In the chat no one answered for 2 days and I wait for my money. It's not fair!

Have had my payments declined and told to try again in a few days for 2 weeks now, sent a ticket to them 2 weeks ago when this started and they still haven't responded, looks like they are too busy trying to defend themselves from being told they are incompetent than to do their jobs. Why does my payment keep being declined all of a sudden? I am verified and made plenty of other purchases thru faster pay then just one day you decide to stop taking a debit Mastercard and refuse to respond to tickets? Losers! It's amazing how many times faster pay has come here to defend themselves in the last 2 weeks but can't take the time to answer customer tickets? I hope they don't wonder why people are complaining about them.I think it's time to start complaining to the business that uses them so they drop them and get a better company. Finally they responded after 2 weeks and said try again next week, no explanation as to why then I tried loading money again and it told me it wasn't available in my country....I live in Massachusetts USA

POOR CUSTOMER SERVICE, THEY HOLD YOUR MONEY and IGNORE YOU. To Faster pay: I will write a review each day that you guys keeping my money it’s been already few weeks and looks like you still reviewing my case??, this is the only solutionI found as you keep delaying and ignoring my messages that I write on the chat of the fasterpay website, unbelievable , shame on you Faster pay, SHAME ON YOU)

Absolute cluster f*ckery have to verify my card every 5mins after being told suspicious activity when i use the same card on the same page to buy the same thing every time.... (Edit): i have sent my card and me holding my id sooo.....