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FasterPay (fasterpay.com) has 159 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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159 approved reviews, newest moderated first
Mukarram
Fasterpay is SCAM. I have money in my account and fasterpay is not releasing it. DONT USE THEM. THEY ARE FRAUD. They will take your money.
Response from FasterPayAug 16, 2022
Hi Mukarram, We cannot locate your account. To provide you with information about your account and fund status, submit a ticket via https://dashboard.fasterpay.com/chat-and-support?conversation. We will assist you ASAP.
Jan
I am now wondering if Fasterpay is a scam. I have been going back and forth with Fasterpay for months. They collected money from my shopify store and every day is a bee reason why I cannot get the money. They asked me to send money to a recipient instead and the recipient cannot sign up because their site is not allowing them to. I feel like I am in a Video game at this point.
Response from FasterPayAug 16, 2022
Hi Jan, FasterPay sends money in two (2 ) ways — via Bank Transfer or, via a FasterPay to FasterPay account. If you opt for the second option and the receiver does not have an existing FasterPay account, they are required to sign up to claim the money you sent them. In addition, there was an issue with creating an account through our website recently. But it has been fixed now. If they are still facing difficulties signing up, you can ask them to send us an inquiry via https://dashboard.fasterpay.com/chat-and-support?conversation for assistance. You may also contact us via [email protected] to have your transaction canceled and credited back to your account.
Chisom U.
These guys are thieves and scammers, they'll defraud you in broad daylight without remorse. I made a deposit of about $927 or so and I converted it to Euro (£) to send out, they kept on refunding my transfer to two different banks entirely (Wise and Clear Junction), telling me that the bank rejected and that I provided an unapproved ID. Then they blocked my account from sending out any money at all, telling me to message them via customer support chat where they'll never ever reply to your messages. What do you mean by my ID is unapproved? Were you people not the ones that verified me and gave me a blue tick mark?? So what do you now mean by I provided an unapproved ID??? You people at Fasterpay are just not okay right? You just friggin held down my funds for no valid reason at all, delaying me and inconveniencing the people who need that money!!!!!! What's all these rubbish and nonsense?? And it even takes days for you people to give feedback on money transfers, after wasting my precious time you're now restricting me from sending out. I made an external send out to a receipient, and it was not even the name you people told me via email that I sent money to but another different name. See I don't know what the hell is you people's problem, but I'm damn upset and it's even getting up to 1 week since you friggin held my funds hostile. And you do not also want to respond to my chat messages, you have a useless CS that never replies to messages!! I need my money out of that account, and in my life I'm never gonna use Fasterpay again for anything money sending. Mark my words, all the money you people collected from me from deposit fee and currency conversion rate is the last money you people would ever see to generate as a revenue from that account I have with you people. Username: iamsaucyboy Transaction ID: SM-220803-46A1 Ticket ID/Conversation RN: OC-220804-MA2A
Response from FasterPayAug 11, 2022
Hi Chisom, The document you have submitted isn’t included in the list of IDs we accept. You can upload a copy of your driver's license, voter's card, or passport inside your FasterPay account to complete the verification process. This information has been shared with you through our existing email thread — #OC-220712-KQW5. Additionally, your transaction SM-220803-46A1 has been declined due to the same reason above. The money is already showing on your Available Balance. If you wish to get this refunded, you need to convert the money back to its original currency. In case you decide to continue using FasterPay, you can initiate another Send Money request as soon as you complete the account verification.
Bashir S.
My account is suspended, I was asked to upload the provided card for verification which I did, after two weeks, I received a mail that my cards are verified. Since then I have been trying to withdraw my money from fasterpay, is not going through, I keep getting messages that this Features is unavailable for your account. I have send messages to fasterpay and mail them but no replay my contact: basad232 email: basad232@ gmail.com thanks
Response from FasterPayAug 9, 2022
Hi Bashir, Your account is currently restricted due to recent unusual activity. You need to submit copies of the cards you used to complete the account verification. You can follow the instructions included in the separate email that we've sent to you with the subject line: FasterPay payment account verification request. As long as you comply with the requirements, the verification process will be easy and you will be able to make transactions again.
Okenwa V.
Fasterpay refuse to release my money after send them more the cards copies requested from them. Please fasterpay release my money, so that I will pay for my wife hospital bill, what is my offense for keeping my money in your custody for over three months. I have sent several mail to your support but no reply even after receiving mail that my cards copies are verified, please release my money for me fasterpay. Best regards Victor Chukwunonso okenwa
Response from FasterPayAug 11, 2022
Hi Victor, Your account has been fully verified. Make sure to monitor the number of cards on your account and remove the ones you will no longer use. Additionally, your Send Money transaction has already been processed on 09-Aug-2022. The funds should be credited to the receiver’s bank account within 3-5 business days.
Austin Y.
Worst Payment platform I have used in my life and will never recommend this for anyone. They have refused to refund my money for over 6 months now. This is an act of stealing. Any good company would always refund their customers for disrupt and issues after payment. Avoid Fasterpay!
Response from FasterPayAug 9, 2022
Hi Austin, Our team has been in constant communication with you about your account status as well as the processing of the refund. You need to convert the money back to its original currency (USD). Follow the instructions below: 1. Login to your FasterPay account. 2. Click on the “Convert Money” or “Convert” button. 3. Enter the currency and the amount to be converted. 4. Select the target currency account. 5. Click on the “Continue” button to proceed. Once the conversion is complete, inform us through the existing email thread we have with you (#OC-220105-LTZW) so we can process the refund accordingly.
Елена Б.
Good evening! Has the service fee changed? Description when depositing money, and when withdrawing: There's a fee of 2.7% + 0.3 EUR associated with a top-up transaction. I check my commission of 10%, you write that 2.7%. Please solve this. This is a lot, and not as described on the site
Gemson
My account was restricted My username is @Hirohans_el I already submitted all the documents but still no update its been 3 weeks I need my funds My account is verified I resubmitted my documents please update my status
Response from FasterPayJul 29, 2022
Hi Gemson, There is an unusual activity in your account which requires verification. You need to submit a photo of yourself holding your Driver’s License. The same information has been shared with you via ticket #OC-220707-K4TV. Additionally, your most recent Send Money request with ID SM-220709-B781 for 223.00 USD has been declined. The funds have been returned to your account’s available balance.