Blain's Farm & FleetBlain's Farm & Fleet stores are specialty discount retailers with over 40 locations throughout Illinois, Iowa, Michigan, and Wisconsin. Family owned and serving America's hardest-working people since 1955. Shop in store or online at farmandfleet.com for real, genuine value.
Blain's Farm & Fleet (farmandfleet.com) has 263 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Deb
My grandkids pick out toys for the toys for toys drive. The box was just picked up on Saturday and would be returned later. I explained it is a big deal for my grand kids to put the toys in the box they picked out. Someone quickly made a box box for toys for toys. Thank you!!!
Very ticked O.
I am VERY angry. I ordered a product and was approved-then the order was canceled. I called customer service and again the order was approved--only for this order to be CANCELED AGAIN!!! I called again for customer service to be shocked that it was canceled and suggested I speak with management. You have GOT to be kidding. SERIOUSLY?? This company is a SHAM, they should remove there company's online presence, it SUX.
Cindy E.
I made an order of 5 items. I originally only wanted 1 item, so I ordered two of those and a few other goodies. After week of waiting for my items to arrive, I got an email saying 3 of the 5 items I ordered could not be fulfilled. Of course that included the item I was originally looking for. Not a very professional way to go about running your store. If you actually do a good job keeping track of your stock, things like this won't happen. I'm not pleased with this store at all and will not be ordering again.
Jerry W.
I'm very happy with Blain's. I ordered a Poultry water heater, and they were very quick to ship. I received my order in about 3 days through Fedex. Their communication was great on updates with my order.
Response from Blain's Farm & FleetOct 30, 2021
Jerry, thanks for the positive feedback and appreciate your business. Keep those chickens warm!
Diana I.
I used to like this store I go to the one on Sycamore, Il, but they said if I don't use a mask I am not welcome, well I will not support a store that discriminates against those who have other conditions and can't wear a mask, nor take the vaccine, I go to any other store without mask and I have no problem, plus I am not sick, then purchased a bag of Victor multi pro, and my dogs didn't like it, can't returned it but the worst part same bag in Chew.com and Amazon cost $33, this place got it for almost $48 I will not give business to this store anymore, plenty of other stores that I can go and get things cheaper and same brands. I should have check Amazon and other places to compare prices I thought this store had competitive prices but I can see they don't. Very horrible customer service. Now I am stock with a 50 pound bag of food that the dogs don't even like. With the economy of today this big corporations should think more in those who lost their jobs etc, but of course they don't care about that. Very sad.
Response from Blain's Farm & FleetOct 19, 2021
Thank you for your feedback. The safety of our customers, their families, and our associates is the top priority for us. IL has mandated masks for all people while indoors unless the individual has health issues that prohibits them from wearing a mask. We do apologize your issue was not handled correctly and this will be addressed by management. Per our website, we are unable to accept returns on any food item, including dog food. As for the price difference, if you find an item with a cheaper price from a competitor, we will match that price as long as it is the exact same item and you have proof of the current competitor ad. Unfortunately we cannot match prices for online distributors such as Amazon and Chewy.com. We do apologize for any inconvenience this may cause you.
Scott H.
I purchased 4 tires ONE went bad and after 5 trips @ 2hrs + each visit they replaced 2 tires with warranty I paid 258$ when all 4 were only 507$ new.1 bad tire. I will never buy tires from Farm + Fleet again!
Response from Blain's Farm & FleetOct 7, 2021
Dear Scott, we apologize for the inconvenience regarding your tire purchase. Could you please let us know what store you purchased the tires from? And feel free to reach out to our Auto Services Customer Service Desk at 1-800-365-9936 for further assistance.
Robert S.
Dubuque Iowa, my name Robert Streauslin Adam the service manger, of the auto center at Blain Farm and Fleet, Does a wonderful job, 5 stars!!! great job Adam manger of auto service, takes care of the customer, highly recommend that if you have auto needs talk to Adam personally He is friendly and honest. THANK YOU ADAM YOU DID A WONDERFUL JOB!!!! Bob Streauslin
dia
I placed an order on 9/4/21 and used a free ship offer from Pay Pal. I had to pay an additional 22.45 because order included coleman fuel. Partial order arrived today so I checked on the shipping and found that fed ex tried to contact Blaine's about the incorrect labeling of box 3 times 9/14/21 and Blaine did not respond so order shipped back. I asked for refund of the missing order and the 22.45 fuel surcharge. Their CS said that wasn't a surcharge but regular shipping and tried to deny that back to me. I have filed a BBB complaint and found that this NOT customer service is typical of Blaines and that they play the let's make a deal instead of making customers whole again. They also said it takes them 14days to process a refund and if I wanted the surcharge returned I would have to ship everything back first? Don't buy from Blaines
