Blain's Farm & FleetReviews of farmandfleet.com

I gave 2 stars because I did get my orders. I ordered a gingerbread house and when it came to me it was broken. When I called customer service about a refund I had to literally spend the better part of 10 minutes discussing the logistics of the gingerbread house because I was told that it's supposed to come broken because I'm supposed to put it together! The gentleman on the other end of the phone said he was going to try to get me a refund. Then he told me I should be getting an email that will give me information on whether or not I was going to get a refund and or how to return the item. I have not received an email nor have I received any information back on the broken gingerbread house. I am sure that this company has some good points but the packaging and the way that my gingerbread house came to me was not very conducive of it coming to me without it being broken. I ordered some decorations for the gingerbread house which came in a separate order and those were packed wonderfully! Although I'm going to be out only $15 I would suggest against ordering anything that is fragile through this company.

Excellent results from my online order. It shipped the next day, and I had it two days later at a very good price. I could not ask for better service!

I didn't receive my entire order. When I call them they say they will look into it and get back to me. It's been 2 weeks now and several calls and no answers. It's pretty clear that I'm going to be out $70. If you don't receive your full order you aren't going to. Order at your own risk

I ordered the 6000 btu ac. It was delivered on time and was exactly what I ordered. What a great price. 👍🏻👍🏻👍🏻👍🏻👍🏻

I talk to a young lady named Jona - (I think that is how she spelled her name) about and item missing from my pickup order here in Rockford Il - she was an absolute delight to talk to and assured my problem would be solved . I think the corporate office needs to give her a raise!

I ordered a Muddy Striker Box Blind from the Blain's store in Baraboo, Wisconsin. It was shipped to South Louisiana. Upon receiving it, I noticed a few deficiencies. I took a couple of pictures and sent them to the manager of the Baraboo store. (Jack) He responded within a day, and he and I agreed that the deficiencies occurred during shipping. The following day, I got a call from the manufacturer and was told they would be shipping the parts out by Wednesday. (two days later). The following morning I got a call from customer service, and I believe it was from corporate. The lady I spoke to said she had reviewed some emails between myself and Blain's, and she wanted to rectify the issue by offering me a credit on the amount I paid for the item. Within two days, it was credited to my account and the total was very, very generous. I don't normally write reviews, but I had to share this experience because it was the very best customer care I've experienced in a very long time.

I had 2 appts. One on 10/21 and the other on 10/23 for my lifetime pkg tire rotation and balance. I was not offered the quick check on each and it wasn't performed either. When I asked the service advisor if they quit doing it, he said that it's usually done, but for some reason,the tech didn't perform any on my 2 vehicles. Even though they may be short handed this is no reason to not fully do the job that they are paid to do.

I was visiting the store in Sturtevant Wisconsin when one of the workers named dawn asked a couple if they needed help finding something and they asked where the shoes were and she said right there and as the couple walked away to go look at shoes dawn proceeded to talk bad about them to a coworker saying “are you serious they are right there how dumb can you be” making fun of them which i found very disrespectful and especially to do it on the sales floor in front of other customers