FareScan Reviews | Read Customer Reviews of farescan.com

FareScan Reviews | Read Customer Reviews of farescan.com

FareScan reviews

365 approved reviews, newest moderated first

DP
Jun 19, 2022
Tried extracting $300 more after purchase
I purchased a ticket to India for $2560 for travel starting in 3 days. The transaction went through and I received an email confirmation along with the Air India PNR code. But their email said that I should be receiving another confirmation for e-ticket. AI website indicated that the booking was confirmed. When I did not receive the e-ticket confirmation for sometime, I called Farescan. They told me that the booking was not confirmed because the price went up by $300! When I declined to pay $300, I was asked for $121! I declined that as well and asked why did the Air India website show my ticket as confirmed. At this stage the agent told me that she would honor the price that I paid, and my ticket "would be" confirmed. I am now keeping my fingers crossed that the booking stays confirmed as it currently shows on AI website. *Edited 2 days later I was able to block the transaction when our credit card company flagged the transaction for potential fraud. After that they called me posing as if they were calling on behalf of Kayak!
Response from FareScanJun 23, 2022
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. As per our record, we see that we were unable to process your airline ticket(s) due to your credit card having been declined. And as per your request, the booking has already been cancelled. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Thank you. Sincerely, Farescan
Report
Takshay P.
Jun 14, 2022
These guys are scammers
These guys are scammers. They charge excessive fees to change or cancel tickets, 100-300$ per passenger. I booked 3 tickets from them, and when I wanted to change, the changing fee charges were 60% of the ticket and then an additional difference in the rate. Also, somehow they lock the reservations so that you can't directly change the tickets with the airline. You have to pay them to make any changes, like extortion. Normally with other travel websites, they mediate to get you the tickets, but after the purchase, the tickets are yours to change or cancel.
Response from FareScanJun 23, 2022
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favor. Sincerely, Farescan
Report
Inna
May 17, 2022
THEY LIE!!!
I have been mislead by the agents' responses and advice over the course of the past 2 years and have been waiting for a refund, despite approval for months. Each agent provides a different response and makes empty promises (Of course on inquiry, they all say "nothing is ever guaranteed). NO effort made to communicate with the airlines, even though it's their job. Most of the time agents are simply rude.
Response from FareScanMay 30, 2022
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favor. Sincerely, Farescan
Report
Rohit B.
May 14, 2022
DO NOT BOOK with this site
DO NOT BOOK with this site. It is a total scam. I booked my 2000$ tickets on this site and called them just 30 minutes later to cancel them (the email they sent clearly state 24 hour free cancellation) and they said they can't cancel my ticket or they would cancel it for a nominal fee of 300$. they are definitely in the business for cheating consumers. Find a way to report this company so other people are save from this scam
Response from FareScanMay 16, 2022
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. As per our record, we were unable to process your airline tickets due to your credit card having been declined. In case of any discrepancy, you may send us an email to [email protected]. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. We appreciate your feedback and hope to assist you better in future. Sincerely, Farescan
Report
Dharmesh P.
May 13, 2022
Never use this site to booking
Never use this site to booking. My payment was hookup for long and after it shows refresh page. once I refreshed it they change the prices. It happens two times. after putting all the details, on payment step it just buffer. I say its Gimmicky. be aware
Response from FareScanMay 16, 2022
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We would like to inform you that the fares advertised online are directly linked to the Airlines' Global Distribution System and are 'Real Time.' These fares are subject to change as they are based on the availability of seats. This means fares may increase or decrease. We are a travel agency and we have no control over Airlines' inventory. In case of any discrepancy, please send us an email to [email protected], we shall take necessary action to restore your faith in us. Sincerely, Farescan
Report
Adrianne J.
May 11, 2022
Charging me $300 for a flight change made by the airline
I booked a flight from LAX-CGY with a layover in Manila back in February. I call them today to confirm the seat and they tell me that my connecting flight is now leaving before my first flight arrives. They sent no notification of this change. Now, they are telling me that in order to take a later connecting flight they will be charging $299. Yes, the airline is the one who moved the flight time up, yet Farescan is telling me I have to pay $299 now. So what was supposed to be a 2 hour layover is now a 10 hour layover which they are telling me I must pay $299 extra to reserve. I have never heard of an airline charging you when they are the ones who change a flight time. Farescan is absolutely horrible, I also blame Kayak since I linked to them from Kayak.com.
Response from FareScanMay 12, 2022
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation, and we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Sincerely, Farescan
Report
Momin Salar K.
May 1, 2022
They charged me the double amount of…
They charged me the double amount of money when I booked a domestic flight to New York.I have been contacting them since 4 days and they keep telling me lies. Very unprofessional and SCAMMERS. WORST WEBSITE TO BOOK A FLIGHT FROM. THEY DONT EVEN KNOW HOW TO SPEAK TO THEIR CUSTOMERS.IM GONNA REPORT THEM TO THE AUTHORITIES AND BRING THESE SCAMMERS DOWN.
Response from FareScanMay 4, 2022
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. We regret the inconvenience caused to you while making the booking online. We would like to inform you that the fares advertised online are directly linked to the Airlines' Global Distribution System and are 'Real Time.' These fares are subject to change as they are based on the availability of seats. This means fares may increase or decrease. We are a travel agency and we have no control over Airlines' inventory. In case of any discrepancy, you may send us an email to [email protected]. We appreciate your feedback and hope to assist you better in future. Sincerely, Farescan
Report
Julie A.
Apr 20, 2022
Scam Company
If I could rate less than one star, I would. This company was happy to quickly take my money but refused to confirm my ticket. I purchased a round trip fare on Turkish Airlines. When a friend used his miles to upgrade my ticket from economy to business, Farescan refused to confirm my ticket purchase to the airlines and me. They insisted I pay them the difference between economy and business, even though miles were used. Lucky for me, I know two people who work for the airline and they were able to help me by confirming my flights and choosing my seat. Without their help, I would have been ticketless and out $1400. Farescam is the better name for this company. Stay away. From now on, I will only purchase through the airline itself.
Response from FareScanApr 20, 2022
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favor. Sincerely, Farescan
Report