Trey M.
COMPLETE SCAM STAY AWAY
COMPLETE SCAM STAY AWAY! I purchased a ticket through kayak.com and it brought me to farescans website. I proceeded to purchase my ticket not knowing that I would never receive a ticket. I was sent a confirmation email regarding a Purchase of the ticket, but never received the e-ticket that was suppose to be sent. I later then contacted farescan support, only them telling me that I need to contact the airline themselves to cancel my ticket for a refund. I then decided to file a dispute through my bank because I had never received my ticket, and the bank issued me a refund. 3 weeks later farescan finally calls me back because they see I have filed a dispute for my purchase and proceeds to tell me I am lying about not contacting their support. They claim there are no records of me calling and deliberately keep saying that it is not possible I called for help. PLEASE STAY AWAY!
Response from FareScanMar 31, 2022
Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You Farescan