FareScanReviews of farescan.com

I was quoted $322 for 2RT tickets to Vegas. After paying I was charged over $700 plus the wrong return date. The customer service is a joke. It says to press 68 but does not transfer you it hangs up. I called again it said press 35. After finally getting a hold of someone he said it was all my fault “to bad.” I was offered a new return ticket for an additional cost of $120. I told them I would report this as fraud. The guy threatened me not to contact the bank & offered me a partial refund. I refuse anything other than a full refund. The worker later called me back & yelled at me. I have screen shots of the transactions & phone calls. I’ve reported with the BBB & I’ll be contacting the city of San Francisco & the IRS to report the business. They didn’t charge any tax which is Illegal. Any company that replies to customer concerns by company name & not the owner name should be a huge red flag. Read the reviews for yourself.

FarescaM...started at Kayak, ended up on this scam site and didn't realize until it was too late. Don't bother contacting them for refund...file a dispute with your CC company!

Absolute fraudsters and scammers. Running a scam from India, airlines give full refund and these scammers will only refund half of the price and that too 6-8 mos after, DO NOT EVER BOOK ANYTHING WITH THEM.

it is a total fraud they are some scammers they show a ticket price and after having the card details they charge you and show you 4 times the value they offer and then they want to force you to charge a cancellation fee it is a scam

Similar to other reviews, I called 12h before check-in wondering why my flight was not listed. The attendant told me the flight was cancelled (I had not been informed by Farescan). Farescan refused a full refund and since I needed to fly on that particular date, I was left footing the bill for a last minute flight. Stay away from this company.

Incompetent beyond belief, but at least I have not been ripped off...yet. Purchased 3 tickets, received emails about them being processed. 12 hours later receive an email from them, filled with spelling mistakes (referring to their website as FARSCAN.COM?) Asked for a credit card form to be filled out, along with a phot of the card and ID. Felt a little ify doing it by email, tried to call to see if it was legit. 3 hours on hold, never got a person. Sent it in. 8 hours later received an email acknowledging receipt saying they would process. Another 24hrs later, no tickets. Call again, actually get someone. We never received the information! Yes you did, I have the receipt of confirmation, this time, by this person. Ok sir, I found it, but it was never sent on the our credit card people. We will send it now! OK, thank you. But the ticket prices have gone up $400 since you booked it. But this is your fault! It is not sir. Also - I can go online to your website and find the EXACT same flight, for $1 more NOT $400. No sir that is not possible. I AM LOOKING AT IT NOW! Round and round. Since nothing was charged to my card I had them cancel everything. Rebooked. After 30 min, no email acknowledging purchase. Still have the page open with all the ticketing info. Call. Sir that ticket has been cancelled. Yes, I had a ticket, I cancelled it and purchased another. But it was cancelled. YES! And I bought another one 30 minutes ago! Round and round. It may take some time to work through our system. If you do not have anything in 30 minutes call back. Call back 30 minutes later, That ticket id number does not exist. I am looking at it right here! No sir you are wrong. What? 3 days of incredible frustration and stress, and they are incapable of even doing their most basic job - taking my money and booking the tickets. Did I mention I was hung up on 3 times and had to go through the explanation over and over? For your own sanity - people - DON'T BOTHER WITH FARESCAN! No wonder they are listed as 1 star. I have already been complaining to Kayak and will continue and campaign to have them dropped by Kayak as a service. Her FARSCAN - welcome to your worst nightmare!

I have been waiting for my refund for 2 years now for a flight that was cancelled by Air India during the COVID lockdown. When I called the airline, they said they processed my refund and gave me a transaction ID, and farescan keeps denying it. They are least concerned about helping you while verbally assuring you they are here to help. The one rep I spoke to today and he said they will reimburse me less than half of what I originally paid (~$2000) for the ticket to "resolve this case" as I have been calling them for too long now. He also said that is all they can do (as if giving me less than half is a favor they are doing to me). Emails are the standard pasted mail saying they will check and get back to you. Stay away from using their services unless you have money to throw away. They should change their name to FareScam.

My partner and I booked an international flight through FarScan. The original flight was canceled (airline canceled it), and we were never notified by FareScan. When we finally called inquiring about our e-tickets (since they still appeared as pending through the original confirmation email), the customer service rep had no idea that the flight was even canceled. We had to call the airline directly to inquire. FareScan lied about the airline keeping taxes and fees, the airline having no other available flights, and confirmed a rescheduled flight without our approval. They refused to refund the money, and it took multiple attempts via email and phone call to even attempt to resolve this issue. Customer service often had no idea what was going on, and referred us to several other departments such as "Scheduled Changes Dept", "Concerened Dept.", and "Escalation Dept." (NO I'm not making these up!). Needless to say, we are still supposed to be flying out this week even though we have informed them multiple times that we cannot make this fight and I'm still waiting for my phone call stating that they will refund our money. Wish me luck!