FareScanReviews of farescan.com

I had to cancel my ticket less a day after purchasing it because I received news that the event I am traveling for has been canceled because of the Corona virus. I supposedly had 24 hours to cancel my ticket for a full refund. Turns out that is only for the airlines part of the ticket. Farescan kept 40% as part of a non refundable booking fee that wasn't specified earlier. Won't be refunded for the other 60% for 4 weeks! Ugh

If i can leave a zero star i would. This is a scam company!!! Again Scam company!!!!!!!! I booked my ticket from Toronto to China for April this year. The flight was cancelled due to Coronavirus and FareScan refuse to refund the taxes on my ticket which is about one third of the total fare. The ridiculous part is China Southern already agreed to offer full refund, but Farescan decided to make a profit out of a very unfortunate situation!The customer service was one of the worst, had to wait for 40 mins before a lady answered and she hang up on me in the middle of the call because I demand a full refund! Guys please stay away from this company! dont ever ever ever buy anything from them. I wont stop until i get my full refund and you shouldnt too if you are a victim.

My parents' flight got cancelled because of the COVID-19. Farescan did not inform me in any form until I called two days ago to ask about the cancellation policy. To start off, I spent over $1.5k for two tickets+seat selection+an unauthorized fee of ~$40 charged by Farescan without letting me know. The first lady I spoke on the phone told me I could only get a refund of ~$1k because the remaining ~$400 were for taxes, also she's going to charge me an additional $70 for processing the refund. When I asked her what type of taxes were the ~$400 for, she said "even if I tell you you won't know". W.T.F.??? Then I asked to speak to her supervisor, of course THE supervisor was busy and she said the supervisor would contact me within 24 hrs - it's been two days and I got nothing. The second staff I spoke on the phone was a lot more helpful simply because he agreed to refund my flight tickets and seat selection fee. HOWEVER, he said there's still a processing fee and he asked me to contact Billing department for getting that unauthorized ~$40 back. Then, here's most suspicious part - he asked me multiple times if he could initiate the refund on the phone. I said NO because I'm contacting Billing department anyway - he's so disappointed. In conclusion, after I emailed both Billing and Support departments and explained my situation, I was told I would be getting my FULL refund back. If your flight got canceled by the airline and Farescan is still charging you for all sorts of "fees", email support@farescan dot com. Good luck getting you money back! And KAYAK, why are you still partnering with Farescan???

Scam!!! Don’t buy tickets on this website..

This is a BIG SCAM, and I can explain the whole situation also how they scam it 1. They confirm the ticket after sometime post payment online 2. They send you the wrong Airline PNR number and e-ticket 3. Even I called Airline and they said there is no booking with the number I provided from farescan When I called up farescan they say its all confirmed and dont need to worry, but in reality they have not booked your flight. Next, when you ask to cancel it, they say there is a $375 fee for cancellation. In whatever case they are just scamming you, I am really really surprised how Kayak is hosting them. I STRONGLY INSIST DO NOT BUY ANYTHING HERE AND LEGAL ACTION should be taken

This is a scam company. Don't get involve with them. They only pocket people's money and run away.

Dear Jazzy, This is for you, about you. You helped us recover enough money from our purchased flights to put a smile on all three of our faces. Although we will not be able to visit our motherland this spring, we won't be feeling the wind in our pockets. Thank you for your great attitude and warmth. It was fun waiting for you to come back on the line- because we knew you were trying your best and came back with good news. We're fans. E,B, & S. PS. Based on the struggles other people have had with Farescan, maybe they don't deserve you. Blessings to you and yours.

Deserves no star. They gave us incorrect confirmation codes. We could not find any confirmation of our flight online. It was impossible to contact them. We were put on hold for hours. Finally resolved things through dealing directly with the airline. Totally incompetent.