Louis-Martin T.
Avoid buying plane tickets from these people… Terrible CS
Just a warning to avoid buying plane tickets from this travel agency (online). They have terrible customer service. I was hung up on twice with 3 calls requiring 1 hour or more on hold. They charged me $160 for a flight change with Porter Arlines against airline policies, scaring me with false information, that I had no choice if I wanted a seat. I agreed, but I discovered the SCAM 2 days later when I spoke with the airline itself. They said ALL agencies were aware NOT to charge customers for ticket price adjustments or rescheduling even prior to March 16th and sorry for the confusion. I told them I would post public on social media if they did not credit me. On my third attempt, I tried to let them know the airline can give them a voucher code for them to use in order to credit me, but I was hung up on as I was explaining the story again after 80 minutes on hold... So here I am... I will not call again. I will just let everyone know about them until THEY call me and give me a refund.
Response from FareScanApr 25, 2020
Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. At Farescan.com, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. We request you to reach us [email protected] will the complete details and after the investigation, if it is our fault we shall take necessary action to make you happy. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, if it is the company’s mistake the same should be compensated after verifying the complete details. -- Thanks & Regards, April Farescan.com




