FareScanReviews of farescan.com

They dont response, at all. Just a scam, they tell you the flight is good but when you ask for an any changes or refund they totally ghost you and basically trash the emails you send them. Never in my life I had an issue like this before with buying a ticket. Stick to the main flight sites. I've regret getting this site from kayak. They don't even tell you about the "travel agent fee" expensive 120 us dollars?? DONT GO WITH THIS COMPANY. Cant even add a reference because the reference they gave me was invalid the airlines said there was no such thing of that flight ref or pnr Update________ After weeks of waiting for them, they gave me another email to contact them (I was thinking of putting the email up but I think they just made it) talking to them for 1 day I had to give them proof the airline is refunding me to them(farescan) then once they said the refund process will happen in 4-5weeks which I am currently waiting for them to process in a week or 2 I will contact and ask them where it is on the same email.

I had similar issues to many others below. I have called 3 times to get my flights cancelled/waivered but the first time i called 72 hours before my flight, i was assured they will call me back within 48 hours. I did not receive a call back. I tried calling on the day of my flight, no answer. I called again after 4 days, they picked up but blamed me for not being incessant in my follow up even though I was assured a call back and no follow up was needed. I asked to speak to someone else and the rep refused transferring my call and said they cannot work with me via phone. They said I needed to email. Giving my run arounds instead of cancelling my ticket is engaging in fraud. I would encourage everyone to report this business as engaging in fraudulent practices.

Farescan is one of the worst, if not the worst, traveling agency which I have dealt with in my life. I am an experienced traveler as I travel a lot but dealing with Farescan has been a painful and costly endeavor. Due to Covid-19 my travel was cancelled and when I reached out to Farescan customer service, they didn't offer refunds even though the airline had authorized and allowed full refund. I had a separate ticket for my daughter which I had bought directly from the same airline and I received full refund but no such luck with the ticket I had purchased through Farescan. Farescan customer service staff was rude, unprofessional, and hard to understand. I lost over $1300 to this company and I found their operation as a scam.

--Update-- "After numerous attempts from the airlines, As a one time exceptions, The airlines have authorized a refund of US$1048.72" I got this message after 9 months of me first contacting them back in March. This "one time exceptions" is a total lie as the airline has told me that they refunded full amount about a month after the flight was canceled. It's about $300 less than what I paid, but I am gonna bite the bullet and take it because I am tired of dealing with them. It's probably better to take the money than not getting anything anyway. Now I know that next time i buy tickets, i should buy straight from the airlines. -- Their customer support team is very rude and does not want to help you. The flights I got from them got cancelled for covid 19. I found it out by asking the airline. Farescan didn't even know they were cancelled. I called them 3 times for full refund, but they kept telling me that their system wasn't saying the flights were cancelled that they can only give us partial refund. Also, each time we called, they gave us different reason for the refund being partial, not full amount. Avoid this company. There are plenty of other reliable companies out there.

I would never know how unlucky I was until I found its not just me! Farescan = Farescan, the worst. They stole money from people. Never deal with them !!

I have no problem get my full refund and quite straight forward. I did not call but use email instead. They reply emails within 24hrs.

They don't even know what they are doing. Don't buy tickets from this scammer

Our flight scheduled for March 18 at 7:00 pm was changed for 9:00 am that same day without notifying us. We found out because at 10:00 am we were preparing to web check-in and the status of the flight was taking off. Since then, we have called many times for someone to give us an explanation and no one answers. The airline told us that they could not contact us and that indeed the flight had been changed.