FareScanReviews of farescan.com

My request of flight cancellation/full-refund was rejected by Farescan with an email from the customer support on the basis that the airline company, Turkish Airlines did not confirm the refunding process. However, when I contacted Turkish Airlines, they told me just the opposite. Furthermore, I learned that my flight schedule has been changed. My flight had been postponed more than 15 minutes; and in such a case of a modification of the flight schedule, Turkish Airlines customers are entitled to a full refund. Evidently Farescan has lied to me! Furthermore, Turkish Airlines authorities stated that the sole reason that they cannot immediately complete the money-back procedure is that they cannot see my credit card info since I purchased the ticket online from Farescan. This means that the responsibility of the cancellation/refunding procedure lies in the Farescan side. They also recommended to me to apply to Farescan once more in order to complete the cancellation/full refund procedure; and further advised that I reserve my legal rights as a customer, tofile a complaint for this mismanagement on their side as a travel agency. My case has still not been solved, and I await response and action from Farescan

IMPORTANT !! They hung up on me 3 times after a 45mn wait on hold. I called again, a nicer person explained that to get a voucher from interjet ( mexico), they charge me 37,50$. I called interjet, they rescheduled my flight, FOR FREE . SO, CALL DIRECTLY THE AIRLINES AND TRY WITH THEM TO REBOOK. Hope it will help

I would give them - stars if that was possible! They lie, and are taken a situation to screw people out of the money paid for airline tickets. Agents are no help they don't answer emails timely, NEVER NEVER buy through them!

If there was a 0 star option I would choose it. They are terrible at solving problems. Due to the corona virus many flights have been cancelled and my family and I are stuck in Brazil. We called the airlines Azul and confirmed tat our flight has been cancelled however Fare Scan is unable to see it and refuses to contact the airlines and refund our flight. They are charging us to cancel a flight that has been canceled by the airlines and has been no help. To top it off, one of their employees has put us on hold for 20+ minutes and then hangs up on us. It took us 7 calls to get someone to not put us on hold, but they still insist on charging us to cancel an already cancelled flight. Flights may be cheap but if anything goes wrong, you are screwed. The support and customer service is absolute trash. I wont ever be buying from them again, it is not worth the few bucks saved.

FareScan is the absolute worst! My family and I were to go on vacation at the end of the month but due to the pandemic, we had to cancel. Given the circumstances, they would not let us refund our tickets. FareScan is a scam. Never again will buy tickets off this cheap a$$ third party site, and NEVER will I think to recommend it to ANYONE.

If I could give FareScan 0 stars I absolutely would. It is sickening to see these airline companies (most especially FareScan) profit off of this pandemic. My family was supposed to go on vacation at the end of April but we had to 1. change to a direct flight because the flight we originally booked had a layover in China 2. rebook our flight later in the year because the pandemic was/is on going 3. rebook a third time because FareScan would not give us a refund. We did push for a refund all three times which this company obviously declined. I understand that every company's refund policy is different but I cannot stress enough how absolutely disgusting it is for these airline companies to refuse to refund customers given that this whole situation wasn't in anyone's control. If you know what's best, DO NOT BOOK WITH FARESCAN. We found this company through an ad on Kayak or another reputable airfare site but THE "CHEAP FLIGHTS" THEY ADVERTISE ARE NOT WORTH THE LACK OF PROFESSIONALISM AND LACK OF EMPATHY from this company. As difficult as it is to get through these trying times, this pandemic has singled out the companies that truly value their customers and uphold good values and FareScan shows NEITHER of these.

I got received a fair amount of refund. My flight was a round trip. I already used half of it, and COVID-19 boomed. The airline's policy was a full refund, and I received almost half of the money I paid. Connecting with the representative of FareScan through the phone wasn't great. He didn't seem to want to help me or provide proper information, rather being agitated seemingly. But when I contacted the company through email for claiming a refund, the response was in a timely manner and polite. And after about 5 weeks as they promised, I got a refund. So I can say FareScan is a legitimate company. I was glad as I checked the refunded money today, and thought I should leave a comment so others waiting for their refund could be relieved.

The worst company. It cost me an additional 225$ to have a credit for my flight that is canceled. I have less than one year to use it. I was supposed to leave in April 2020 but I have to use my credit before February 2021 even if it is impossible for me to travel except in April. My friend had the same ticket with Onetravel and he has no restriction for his credit and no extra fees. And the agent was very rude! Don't book with Farescan