Paul V.
AVOID!!! DO NOT PURCHASE FROM THEM
Worst company ever. Purchased my ticket in February for a flight in mid may. I cancelled in 1st of May due to Covid and they said a refund would be processed in two months. I called 2 months later and several times after that with them telling me to wait longer with each call. On July 15 I called again and told me that they would have someone from their refund department personally call me within 30 minutes to explain why there is such a delay. I was waiting but there was no call. In addition, their customer service is unbelievably ridiculous and unprofessional. You'll wait a minimum of 45 min each time and once an agent answers you'll be waiting an additional 30 min so the agent can get in contact with the refund department. Furthermore, a most of the agents I spoke to were extremely rude and some were even ridiculing. To this day I still haven't got gotten a single penny and they refused to refund the full amount, agreeing to a refund $150 less from the full amount. This company is a scam. Notify friends, family, and spread the word on social media to avoid this company at all costs, even if the price. You may be one of the unlucky ones who gets stuck in another country because of their lack of integrity and poor customer service.
Response from FareScanJul 20, 2020
Dear Customer, We regret the inconvenience caused to the customer. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Due to COVID-19 crisis most of the airlines are taking longer than usual to process the refunds hence you are requested to give us few days to investigate and resolve this for you. You can also send us an email to [email protected]. We appreciate your patience and understanding. Thank You, Farescan