masoud M.
This is the worst company and more like…
This is the worst company and more like Fare SCAM! I had purchased a round ticket and I was notified by the airline that one of the legs on my return flight has been cancelled due to COVID-19. I have reached out to call center and asked for a full refund of the return flights as per the airline policy. I was told an email had been sent to the refund department and stated refund would occur in 1-2 billing cycle but they didn't process the refund, I have contacted escalation department as well and they didn't refund my money for cancelled ticket by airline after 5 months of poor service and false promise.
Response from FareScanAug 22, 2020
Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request to the airline and waiting for their approval. Due to COVID-19 crisis most of the airlines are taking longer than usual to process the refunds hence you are requested to give us sometime to get the refund processed to you. We can understand your dissatisfaction due to the delay in the refund process but unfortunately we are completely dependent upon the airline. We hope to get the approval from the airline at the earliest so that we can close this case in your favour. We appreciate your patience and understanding . Thank You, Farescan