FareScanReviews of farescan.com

Response from FareScanOct 11, 2021

Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You Farescan

Response from FareScanSep 27, 2021

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced. Appreciate your patience and understanding. Thank You, Farescan

Response from FareScanSep 23, 2021

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. As per record, our senior manager is already in touch with you and is assisting you to resolve this at the earliest. We apologise for all the difficulties you may have faced. However, at times being a travel agency we have less control over the issue than the airline but we are certainly trying to resolve this in your favour soon. We appreciate your patience and understanding in this regard. Thank you, Farescan

Response from FareScanSep 15, 2021

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Hence, we would like to inform that we have resolved this case with a full refund. You are requested to check with your bank and get back to us if there is any discrepancy. We appreciate your patience and understanding in this matter. Thank You, Farescan

Response from FareScanSep 13, 2021

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. While we were in the process of trying to get a refund with the airline, you seem to have filed a chargeback with your bank for the ticket amount and this has inhibited our effort to process the refund. Hence, this case would now be handled by our Chargeback team in coordination with you and the bank. For any other queries , please write to us at [email protected] Please be informed that you would also receive a call back from the CB team soon to settle this issue. However, if you have any concern pertaining to chargeback you can send an email to [email protected] .We assure to provide full co-operation in resolving this case. We appreciate your patience and understanding Thank You Farescan

Response from FareScanSep 6, 2021

Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You Farescan

Response from FareScanSep 1, 2021

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Farescan

Response from FareScanAug 25, 2021

Dear Customer,
 We regret the inconvenience caused to you. 
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
 Due to the pandemic most of the airlines have taken more than the normal time to process the refund from their end, hence your refund was delayed. We apologise for all the trouble you may have faced during this process. We appreciate your patience and understanding. Thank you, Farescan