FareScan Reviews | Read Customer Reviews of farescan.com

FareScan Reviews | Read Customer Reviews of farescan.com

FareScan reviews

365 approved reviews, newest moderated first

ackman
Oct 25, 2021
Got refund in 2 days (via bank dispute)…
Soo they were not refunding my money to me and making excuses. I was not having it and did the following: Called my bank (the one who issued my credit card) and asked them to file a "dispute" against this company. Within 2 days of filing the dispute I got all the money back. I guess filing a dispute is the best way to get your money back from exploretrip/farescan!! Please file a dispute ASAP with your bank or else you will never get your refund!!
Response from FareScanNov 4, 2021
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.   Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Thank You, Farescan
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Aashna G.
Oct 21, 2021
They SCAM!!! DON'T book with them.
They SCAM! They have different rates quoted online vs by a live agent. No transparency! DON'T book with Fare Scan. They charge a much higher price if you are trying to re-book a ticket vs buying a new ticket. NOT fare difference but much higher rate than that. Absolute cheating!!
Response from FareScanNov 4, 2021
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.   Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Thank You, Farescan
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William L.
Oct 21, 2021
These people are the worst
These people are the worst, no customer service and absolutely trash. Do not buy, I made the mistake of purchasing before doing my research on them
Response from FareScanNov 4, 2021
Dear Customer,   Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.   We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.   Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.   Thank you for your patronage, we shall try our level best to resolve this in your favour.   Thank You, Farescan
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Reza K.
Oct 12, 2021
Scammers, Avoid!
I do not know how websites like Kayak show their link. These people should be prosecuted for fraud. Bought the ticket and got a confirmation email advising that the e-ticket will follow shortly. 12 hours later, tickets are not sent and the customer service says to wait for 2 hours and 2 hours later another two hours. Finally says the ticket has been voided. By who? Why you are in the business if you cannot sell tickets at the price you offered? How about telling customers as soon as possible if you did not have the capacity to honor the commitment so that customers can buy elsewhere?
Response from FareScanOct 19, 2021
Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. It is one of the rarest cases when such a situation arises as fares being dynamic. Please accept our sincere apology for the difficulties you may have faced. Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You Farescan
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HARBINDER
Oct 9, 2021
Horrible Horrible
I have called them 50 times. Whenever I tell them the reason for my call is a refund, their agents disconnect my call. I curse the day when I bought the 6 tickets from them. Horrible horrible company. No humanity at all just a scam, not farescan, this is FARESCAM. Stay away, don't even touch them with 50 feet long pole.
Response from FareScanOct 19, 2021
Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced. Appreciate your patience and understanding. Thank You, Farescan
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Marzha V.
Oct 9, 2021
Farescan is a scam
Farescan is a scam. I booked tickets for my parents on October 4th. The next day they emailed me saying it is automatically cancelled because they were unable to confirm when I didn’t even receive a confirmation email. I called them and they said they could try to rebook for a higher price. My dad thought it was fishy so we decided to cancel everything. When i checked my bank, they have charged me at 25$ more than the original price. I called them several times but they said they have cancelled it or to call the airlines. After so many calls, they have resorted to cutting me off, shouting at me, and even pretending to have connection issues then hanging up a minute later. I have filed a dispute with my bank. I hope this gets resolved and I get a refund so my parents can go on their vacation. I should have read the terrible reviews before purchasing the tickets.
Response from FareScanOct 11, 2021
Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. While we were in the process of trying to get a refund with the airline, you seem to have filed a chargeback with the bank for the ticket amount and this has inhibited our effort to process the refund. Hence, this case would now be handled by our Chargeback team in coordination with you and the bank. For any other queries, please write to us at [email protected] Please be informed that you would receive a call back from the CB team soon to settle this issue. However, in case of any concerns pertaining to chargeback you can send an email to [email protected] and we assure to provide full co-operation in resolving this case. We appreciate your patience and understanding. Thank You, Farescan
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Paulina Hristova D.
Oct 8, 2021
Farescan do excellent job.
Farescan do excellent job. I am very happy with my trip. They find me the best deal and ever went smooth. Good job will recommend them to all my friends.
Response from FareScanOct 11, 2021
Dear Customer Thank you for taking out time from your busy schedule to write to us and share your experience. We appreciate your kind words regarding our service. This will surely help us to serve our customers well. We also appreciate your business with us and looking forward to serve you in future. Thanks and Regards Farescan
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Vesna
Sep 30, 2021
Stay alway from this website
Stay alway from this website. Just as their name says FarescaM. Purchased ticket for $666 dollars For Turkish air flight, just 40 dollars below Turkishair.com . Next day I’ve called because I didn’t received confirmation just to be told that price gone up $130. Five min later rui Ed ticket for $819.99 , anther $20+ more. Checked back on Kayak.com same days, they had it for $738. Kayak as big search machine should not give space to scam companies like this. By the way this is my first review on enything.
Response from FareScanOct 11, 2021
Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You Farescan
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