Gregory D.
Did not give refund for cancels flight
I booked a ticket to China for July 1st, the flight was cancelled June 16, 3021. I was assured that my credit charge were a soft charge wan would be voided in 2-3 business days and money appearing back in my account. Today is June 27, 2021. I am yet to get my money back after 6 calls. When I spoke to the supervisor, he said it would take 10 calender days in direct contradiction to what other staff said. It has already been 10 days and no money has appeared. These people are running a grift show and claim ingnorance, lie or blame your bank for the mishap. Do not offer tickets from them.
Response from FareScanJul 7, 2021
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Farescan, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. As per our record, nothing was charged to your card due to some technical reason. However, in case you see any charge on your account, please send us your bank statement for us to investigate. We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You, Farescan