FandangoReviews of fandango.com

i didn’t realize i signed up for the membership through them and never canceled it through the free trial and reached out to them to try and get a refund however they refused.

I bought tickets online for scary movie 6and didn't receive my confirmation number or my tickets the cashier told me to call back in two days for my refund so I called back they took my info and took them 2 days for them to find my transaction and told me I was not able to get refund that I should of called them right away for my refund.

I bought tickets. They never emailed them and then tried to tell me it was my fault. Stay away! They steal your money!

Terrible customer service I have all the information on an older gift card including the number the pin number etc etc but I don't have the physical card and they won't send me a new one or refund me there's no way that the credit for $15 could be used twice by two different people if they send it to me

I bought tickets and was charged but did not get a confirmation. I thought that I could use my credit card to collect tickets at the theater, but that did not work when we showed up for the movie so I had to buy additional tickets. The theater cashier told me that they had nothing but complaints about Fandango. Fandango will not refund because I did not request a refund before the movie. I didn’t know I couldn’t get in until it was time for the movie!

Fandango’s website processed my tickets for the wrong date, and customer service treated it like a standard missed refund deadline instead of addressing the actual problem. On June 18, 2026, my wife and I used Fandango to buy four tickets for the next day, June 19, to take our two granddaughters to see Toy Story 5. We both remember selecting June 19. During the purchase process, we went back and forth between showtimes and auditoriums at the theater to find seats that would work for all four of us. At some point, Fandango’s site appears to have reverted the ticket date to June 18. The first sign that something was wrong was later that day, when I received an email asking how we had enjoyed the movie, even though we had intended to go the next day. I contacted customer service right away and explained what happened. I was told the issue would be escalated. Instead, I later received a response saying the refund deadline had passed and pointing me to their refund policy. That completely misses the point. This was not a simple case of changing my mind or missing a refund window. I selected tickets for June 19, and the website processed tickets for June 18 during the checkout process. I am very disappointed with both the website experience and the customer service response. I am requesting a refund, but more importantly, Fandango should take checkout/date errors seriously instead of hiding behind a standard refund policy.

I have been a Fandango customer for years. I have bought plenty of tickets with Fandango and purchased dozens of movies on my Fandango at Home account. Yesterday, I purchased a movie for $5.00. I have the purchase comfimation email. My purchase was cancelled AFTER I paid the total and I recieved a purchase cancellation notice. NOW, the movie is $19.99 to purchase. I stayed on hold with the Fandango at Home Customer Support line and they were entirely unwilling to resolve the issue. So in other words I bought a movie that they had listed for $5, I paid for it, it got cancelled. Now the movie is $20 and they have no interest in resolving the issue. Been a customer for years, I won't be much longer.

Do not recommend using. On 6/13 I purchased tickets for my niece and her friends so I could send them to her phone for the 4:25p showing. I dropped them off at the show and they called a couple minutes later because after entering the attendant printed and scanned their tickets, then asked for ID and denied entry because they were under 18. I returned thinking they just need approval for entry, as we were unaware of the policy of R movies requiring an adult view the movie with them. I was told I could receive a refund through fandango as the tickets were purchased there. I went to my car to do the refund on app but was unable because the attendant had already scanned the printed ticket as if they had entered. I submitted an online claim, submitted at 4:27p from my car in the parking lot, which as of today fandango is denying because it was not submitted prior to showtime. Two minutes. They weren’t able to see the show and they are refusing to refund my $24. Just ridiculous. Will never utilize again this service again after this experience.