FandangoReviews of fandango.com

Went online to buy my tickets to see evil dead. Had conformation email. Showed up 15 minutes early to see movie. Realized I never got an email with my tickets card was charged called customer service was told that I needed to call 1/2 hour prior to the movie starting I ordered for them to help. They took my money and did not provide tickets. Went through customer service only to be told the same bs. I will never use them again.

You want me to buy movies and TV shows I ve already purchased to watch on my phone I want my money back!! I ll stop buy things from fandango negative 5 star review!

If I could just give you a zero, I would!!! Bought 2 Moana meals from Subway. When I entered only my information, it told me I had reached my limit. Didn’t even snap a receipt picture. Never have used them before. Never will again. Subway should be ashamed to use them!!!

Wish I could put negative stars. Worst streaming experience ever!!!!! Constantly buffering, constantly shutting off saying network error during commercials- only to start commercials all over again when it finally reconnects. Do not waste your time with this piece of junk. Took 3 hours to watch a 85 minute movie. Worst streaming service ever!!!!

I received a free movie rental from T-Mobile through Fandango for the T-Mobile Tuesdays. I entered the information to redeem it and Fandango confirmed the code was good and added a free rental to my account that I already had through Fandango but I only had 7 days to rent. I chose a movie and used the free rental but then Fandango charged me $10.73 for the rental that should have been free. It billed my Paypal with is old and Paypal then billed an older bank account I no longer use although it is still open. the bank refused the bill and put me at -25.00 over draft, then they tried it again 2 days later and I got another over draft. So for a "Free" movie, I now have a $50 overdraft fee and a -10.73 balance to paypal, so I am out $60.73 for a movie. I will never use Fandango again.

I really rate it ZERO!!!! They charged me for tickets the day before movie started and I called and they refused to do anything, saying I did not show up!!! How could I show up if the movie did not start showing until the next day. I bought tickets at the movie theater and it cost me $9 less. Do not use Fandango!!!!

I purchased the Beyond Infinity Bundle for Toy Story 5 on June 19th, 2026: a package that included a physical print and a redemption code for a movie ticket, promised to arrive shortly after ordering. The print arrived without issue. The ticket code did not. What followed was nearly two weeks of bureaucratic runaround that no paying customer should ever have to endure. I opened a support ticket with the FanStore, which took almost a week to reply. I called the customer service line, was asked to provide proof of purchase, and was told the matter would be escalated within 3-5 business days (with a promised redemption code). Those days elapsed in silence. When I finally received a response, I was told to contact the FanStore, the very department I had already contacted, and which had not replied. Meanwhile, the customer service line declared my order delivered, apparently confusing the physical print for the missing ticket code and considering the matter closed. I was passed between departments, met with apologies that carried no action, and offered no recourse whatsoever: no discount, no replacement, no acknowledgment of the inconvenience caused. It was only after I explicitly threatened a chargeback and a BBB complaint that I received any meaningful reply. The code eventually arrived but only after I had missed the original viewing I had planned around this purchase. To add insult to injury: when Fandango sends you a customer satisfaction survey, clicking it takes you directly to their website landing page. There is nowhere to leave feedback. The loop is closed before it begins. One can only imagine how many disheartened customers have been silenced by this Fandango used to be a convenient service. I recall their ads where they said that booking a ticket with them was easier than buying at the box office in the 90s and 2000s. In 2026, what I encountered was a company whose departments do not communicate, whose support staff cannot resolve issues they are contacted about, and whose customer satisfaction mechanisms are, at best, decorative. This will be my final purchase with Fandango. Buyer beware. A shame there isn't an option to award zero stars, because Fandango deserves none.

I didn't think the old school cable companies could be out done when it came to bad customer service. I was wrong. Fandango has charged my account for movies I did not rent, been inflexible when they've made mistakes, and been all around just BAD at customer service. I will NEVER use them again and will make sure to warn everyone I know to stay away from using them every chance I get..........and I'm usually laid back and never write reviews........they just pushed me that far.