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Fandango (fandango.com) has 676 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Claim this listingEvents & Venues · Tucson, Arizona
Excellent
Events & Venues · Culver City, California
Excellent
Events & Venues · ST PETERSBURG, Florida
Excellent
Events & Venues · Arlington, Texas
Excellent
676 approved reviews, newest moderated first
JKal
Rented a movie (almost five hours long) and didn’t finish it (almost 5 hours is a lot!!) came back after the weekend and I can’t finish it????????? I paid to watch the damn movie!! Why is there a time limit!!!??? Won’t be renting again 💔💔💔
Roger C.
They botched my exchange. I paid for new tickets to the same movie on the same night (different theater) and when I noticed they didn’t process the exchange correctly, and charged me twice, they refused to refund the cost of the tickets. Even with a confirmation number. Their exchange/refund policy is a complete scam.
DANA ANDREW O.
Bought three tickets and over $8 in "convenience fees". Nothing convenient about it, just took my$. Then had the nerve to automatically round my purchase up for "charity". That $ probably went to the same bank as my "convenience fee". Bug scam for banks to make $.
Jeremy S.
POS company. Blatantly will rob you!!!! Bought tickets never received the tickets and cannot get a refund or exchange. Horrible company. Even worse policies
Cheree
I purchased tickets for the wrong theater, but didn't find out until I arrived at the right theater. I had to pay $67.10 for me and my two grandchildren to see the movie and get snacks. I didn't see the link that stated a refund before the start time was I was busy getting is settled for the movie we were about to watch. So, I lost $35.61 on tickets that wasn't used. I spoke with customer service who was of no help at all; as if I can just afford to lose that money for nothing. I'm going to write their corporate office, but I don't expect much. I'm also going to write the BBB. DON'T DO BUSINESS WITH THEM BECAUSE THERE SHOULD BE SOME EXCEPTIONS TO THE RULE!!!!!
Cierra H.
FRAUD SCAM FRAUD SCAM!!! DO NOT SIGN UP OR YOU'LL RECEIVE SO MUCH SPAM. THEY SELL YOUR INFORMATION EVEN IF YOU OPT OUT. IF YOU PURCHASE A MOVIE, AND IT DOES NOT PLAY. THEY WILL NEVER REFUND OR RESPOND TO YOUR EMAILS. I FILED WITH FTC, FCC AND THE DOJ AGAINST THEM TODAY. THIS COMPANY NEEDS A FEDERAL LAWSUIT AGAINST THEM.
Ted Z.
If I could give it a zero it would be more accurate. Bought three tickets for my birthday, all good see the billing go through on my credit card, but when it gets to the day of and I’m still searching for my confirmation via email, nothing. I get them on chat and the voided my purchase! Billing’s still there just not my tickets. Now of course the seats are gone ( oddessy imax ) and I can’t book it. Never again, wish I had read the reviews before I ever used this terrible site
Chris M.
One star, since zero stars is not an option on offer. I tried to buy tickets for a current very popular movie. I got all the way through the purchase workflow, only to be blocked by an error message I didn't understand with no path to resolution. I tried to "back out and try again", but found that remnants of my prior purchase attempts were; (1) blocking me from reserving the same seats, and (2) CHARGED MY CREDIT CARD MULTIPLE TIMES without actually fulfilling my ticket request. I sought customer support - found only a chat option, which offered generic, useless options that boiled down to more work/hassle for me, with no expectation of actually completing my purchase. I'm completely DONE with Fandango.