FandangoReviews of fandango.com

I am a fan of the application and the service to purchase tickets. They are to be commended. I know an executive there and think highly of this individual. I plan to reach out as I must say their customer service to refund a ticket purchase prior to deadlines and their 'contact us' service via email are absolutely horrible. Every company tries to save on overhead. If their executive team independently explored how their customer service options are far from intuitive and response time unacceptable, I would have to think changes would be made.

DO NOT USE THESE THIEVES! I purchased movie tickets from them; the COVID hit and they closed their doors. They would not re-open for a LONG time, and when they did they refused to honor my pre-purchased e-gift cards. I filed a complaint with the Attorney General In PA. THEY ARE CROOKS - Plain & Simple.

Fandango is awful! I accidentally bought a ticket to the wrong movie. I called them right away and they said they'd give me a credit. Four months later, I wanted to use my credit to buy a ticket and they said my account had been blocked and there was nothing they could do. They lied and said that there had been a report of fraud and they refused to give me my money.

Have gift card with balance which they deactivated. 3 times I’ve called, been on hold forever and been told I’d get an email providing a digital gift card for the balance. I’m still waiting (since 6/23/2022). TERRIBLE SERVICE.

Have a Fandango gift card that I know has a balance, but when I go online to get a balance I keep getting an error message. Called their customer service number and I have been on hold for 45 minutes. Awful customer service!!

0 stars if possible. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Called customer service and waited for 40 minutes. CSR and Supervisor simply read the script over and over and would not issue a refund. Totally inflexible. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. Look at all the negative reviews - it is true.

Crooks!!! I received a gift card and tried using it but kept getting an error message. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. I have reached out to customer service multiple times with no response. This is illegal and I will not just forget and move on.

I bought movie tickets 20 minutes before Showtime. I received no email from Fandango with the tickets. I received a receipt from PayPal with contact information for Fandango that isn't active. The next day somebody told me a phone number that they said they knew worked to reach a Fandango csr and I called. I was told (by a very nice csr) they can see that the tickets were not used, but do no refunds or credit after a showtime starts, and that they received many phone calls with customer saying it is really hard to get a hold of them. She said there's no way for me to contact corporate except by her sending them an email for me, With no guarantee for a response. I tried to review on the bbb website but it wouldn't post. Don't use Fandango! But if you already did and you need the contact info, it's 800FANDANG. (3263264) Good luck! I was on hold for 35 minutes before I reached an agent. I didn't even want a refund. I wanted to see the movie. Two thumbs down. Too bad. I've used fandango successfully many times, but likely never again. Even if they change their policy. They should be reported but I'm told there's no way to do so! Feels like I've been swindled!