FandangoReviews of fandango.com

Thieves. Card would not work. Phone # on the card went nowwhere, so I googled them. Site shows the same bad phone #. I e-mailed. Their response was that the promotion had ended, nothing they can do.

Fandango is a company that steals money. They post a Theater on their website to purchase movie tickets through and the theater was closed down! I spent $20 to Uber to a nonexistent place, get there to find out the Theater was closed down and turned into a bar. My family was on vacation and I had promo codes to use, so I selected the 'nearest theater' and used the promo towards a closed down theater. Do you know how disappointed my 3 little kids were to not be able to go to the Theater? I clicked the link to get a refund & the site said I need to call. I call and no one picks up. I call a couple days later and they said they'll email me. They basically emailed me saying they can't assist me cause the show wasn't cancelled. How could the show not be cancelled when the theater was closed down?! I just want the promo codes reactivated so I can use them. So I email them back again, and they replied back with sorry we can't help you and we understand your concern. Really? Understand my concern, that you are advertising false Theaters and stealing money. The Theater was Theater box in San Diego, for reference. Completely closed down. I call them again and no one is answering. Complete thieves . Customer service is garbage! I finally got hold of someone again who says once corporate denies the request there really isn't anything we could do, and they claimed the movie still played, can't even tell me who they contacted and how when the theater is closed down! The Theater phone # is disconnected. Fandango corporate are scammers!! The worst customer service I've ever had to deal with!

Absolute nightmare company! DO NOT USE THEM for movie tickets. They issued me a credit and the credit did not work! $70 spent and had to purchase new tickets to see the show. Extremely hard to get a hold of once purchased. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer.

I received two $25.00 gift cards through Marlboro rewards. Two days after receiving them, I attempted to make a purchase from Walmart and was declined. I tried for 4 months by phone to get an answer. Each time, I was told to call back at the end of next week because it takes a long time to issue another card. Total BS! I was able to retrieve the card information and was used in Cairo, Egypt. I was never in Egypt and I am not Egyptian. How is it possible that the card #'s were stolen when it was a physical card mailed to us? I truly beleive it was stolen by one of their employees. I finally sent an email to Fandango and several days later I received this: Thank you for your previous contact and interest in Fandango. Our corporate office has reviewed your complaint, and we are unable to offer compensation. Though we are sorry to hear that you were displeased with your experience, we are not able to grant your request.Thank you for your patience and understanding. Then I received this: Thank you for contacting Rewards.Kindly note after a thorough check of your information we have established the following. Your card has been activated and you have a 0 balance. Thank you,Customer Support Provided by Fandango Loyalty Solutions, LLC. Two different answers. AVOID THEM IF POSSIBLE!!! They employee thieves.

With this app, sometimes it works and sometimes it doesn't. There's no true rhyme or reason... On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. And you NEVER get the "forgot your password" email. Customer Service chat is the biggest joke. Doesn't do anyone any good to get a reply 2 hours or more later. I deleted this app...

Please don't use Fandango for your movie tickets. They are a rip off and terrible customer service. I cancelled my movie tickets and there was some type of glitch because it didn't go through. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. They would rather lose customers who have been using them for 10 + years than giving a credit. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. Total RIP OFF. Go to Cinemark :)

Fandango is AWFUL. We purchased 3 groups of 4-5 tickets for 3 different movie times as we had a large group so had to split our group among different movie times. Due to weather and wanting to all go together, we decided to cancel our tickets and get an exchange credit to use later. We cancelled the tickets well before the movie started, but the credit exchange request for our last ticket was denied. I must’ve tried 15-20-25 times…just kept hitting the exchange option and kept getting “error” messages so that I wasn’t allowed to get the exchange credit. I finally ended up at the 5:15p movie time, and of course the cancellation “window” closed. I then tried to contact Fandango 3 ways…via chat, email and phone, all with no result at all after spending ridiculous amounts of time trying to get through to someone to no avail. I finally reached an agent via phone … Edgar or Edvar. He was incredibly rude, refused to let me speak to a supervisor, and informed me the error message I received was “bc I had requested exchanges/refunds for multiple tickets.” This is unacceptable…Fandango’s policy says NOTHING about limitations on #s of refunds/exchanges. To be kicked out of the system and not allowed to request a refund/exchange within the permitted timeframe is unacceptable. If that is Fandango’s policy then it needs to state same on its website and be transparent with customers. The agent also informed me Fandango corporate “would deny my refund/credit request”…”because there are tons of people that call in for refunds in this same circumstance.” I recorded my conversation with the agent…including his statement that Fandango is not following its stated return/exchange policy for customers and is instead kicking out valid refund/exchange requests when “too many” such requests are made. That’s tantamount to fraud, misrepresentation and oppressive and unconscionable business practices. Needless to say, I’ve been denied a credit. Do NOT do business with Fandango. TERRIBLE!

They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. Do not waste your time purchasing from Fandango.