FandangoReviews of fandango.com

Purchased tickets for a show, received a positive COVID result on the way to the theater. When I got home to quarantine I canceled the tickets. Attempted refund the same day and submitted a case via email per the policy. Received communication that it could take up to 72 hours for a response. When I called after receiving the denial of refund I was told I should have called before the showtime and no exceptions existed. Terrible experience…we will not be using Fandango anymore.

I bought tickets through fandango for a movie to see with my grandchildren 2 hours before the start of the movie. Fandango website said the tickets would be in my email in minutes, overs 2.5 hours later the tickets came to my email which was more than one hour after the movie started. Fandango customer service offered me NO refund for the service fee they charged. I will be sure to never use Fandango again.

Took my credit card info before allowing me to enter a promo code and charged the full amount for tickets. No customer support available - they charge for a chat service and the phone connects to totally unwanted promo commercials - I'll NEVER use Fandango again

Fandango has always been a go to site for overpriced movie tickets, recently they became affiliated with Smarty which is a totally predatory scam site!! You get movie tickets with an offer for fifteen bucks back!!! It’s a SCAM you get the cash back, but also unknowingly sign up for a monthly subscription that costs 19!! It’s easy to cancel, unless you’re an older person who isn’t tech savvy and just wanted to take a grandkid to the movies.. don’t use smarty! If fandango keeps affiliated with them I will do whatever I can to spread the news they prey on old folks.

I have been trying since October 27th of last year, over 9 months now to use my credit with Fandango. I get the run around that they will have corporate investigate it and get back to me. STAY AWAY FROM DOING BUSINESS WITH FANDANGO! ANY COMPANY THAT CAN NOT FIX THEIR ISSUES IN 9 MONTHS DOES NOT DESERVE YOUR BUSINESS

What a scam. Charged me a convenience fee for cancelling tickets they didn't provide.

Will never use Fandango again!!! They don't even deserve one star!! i purchased tickets the night before the show and they didn't send me an email confirmation but just a confirmation after paying for the tickets. I saved it in my messages but when I got to the theater it said it expired even though they took the money ($48) out of my account. I had to buy tickets again and the theater said I would be reimbursed since the tickets I originally bought were not used. Fandango will not refund me the money even though I bought tickets twice for the same time, date and show. No one used those seats. This is extremely poor customer service. I will never use Fandango and again and will share this info with my family and friends.

Wish I would have seen these reviews before purchasing. I bought tickets to the wrong theater and realized it an hour or so before the movie. I clicked the "Refund/exchange" link in the confirmation email. I was not able to get a refund and had to buy the tickets. I will never use fandango again and I hope someone reads this and doesn't either.