FandangoReviews of fandango.com

Agree with many reviews below about horrible customer service. I tried many times to cancel before the show and chat never answered. I told them in an email I tried to cancel before the show and all I got was their "policy". I even sent them screen shots of their chat. Horrible. Stay clear. Will never use them again.

I was sold a ticket to the wrong movie theater, one that is hours away from my house, and within 5 mins asked for a refund. They kept a fee. When I called and talked to a customer service representative they didn't help. "So sorry you were sold the wrong ticket we still keep the fee."

I got a coupon for a free movie ticket from IHOP (Spent $30 at IHOP and submitted my reciept as per IHOPs rules for the coupon). Unfortunately the time I used the ticket (plus 3.10 of my own money to upgrade it to a 3D ticket) conflicted with a family member's schedule, so I wouldn't be able to make it as I am unable to drive. I tried to contact fandango customer service the day before the movie ticket was scheduled for (as per Fandango's refund/exhange rules) and was told by the customer service rep to wait on a call back to see whether or not they'd be able to change my ticket time. While waiting on the call back, I missed the movie entirely. After calling in to customer service multiple times, being taken in verbal circles and treated VERY rudely and hung up on by a second rep, I was told by the second and even a THIRD rep that there was no way to refund or exchange the ticket since it was purchased with a coupon, even though I only missed the movie because of the first rep never getting back to me or leaving a note in their system to do so. They even tried to shift the blame onto me by asking why I didn't call them again before the movie time had passed, even though I was waiting on THEM to call ME. I even had to go through my bank to get the extra 3.10 I spent back, since they were refusing to refund anything! TLDR: Be careful with deal coupons from external companies, as Fandango will not accept responsibility for them, and do nothing but push the blame off on you! Had to go through my bank to get the extra money spent back.

Worst customer service ever! Zero stars for this company. I recently purchased 4 tickets to a movie through Fandango. After getting to the theater and realizing the tickets had been purchased for the wrong theater (my honest mistake), Fandango would not grant a refund because the error was called in 10 minutes after showtime started. $50+ dollar later, I had to look at my 6 and 8 year old and tell them we weren’t seeing the movie. When I called Fandango 2x, they kept quoting the “policy” that they won’t give refund after showtime. Again, it was an honest mistake and they should try to help their customer. Super super dissatisfied with their service and feel ripped off. Poor business practice. Shame on Fandango!

Purchased 3 tickets for the Barbie movie for a 3:45 showtime. Showed up to the theater 10 mins early only to realize a confirmation email with the tickets was never sent, but my card was still sent. I went to the AMC customer service desk and they said Fandango never reserved the seats for us and that the pending charge would be dropped (It wasn't). By this point the movie was already 45 mins in! We had to repurchase tickets for a later show. Come two days later and the charge went through for the 3 tickets, so I called customer service, and what a joke. They were rude and said there is nothing they can do about the tickets since showtime is already past. Fandango sucks the $2 discount is not worth it.

They never answer you when you go on their online chat!! My daughter was too sick to come to our movie and I spent 20 minutes of the previews trying to do the refund online and being given an error code, then sat for another 10 minutes trying to get customer service to answer. Finally the movie started and I gave up... but when I tried again after the movie ended, they wouldn't give me a refund!!!!

Purchased tickets for our daughter and a friend. They never emailed us the confirmation or tickets. Was on hold for 20 minutes with the rudest "customer service" person ever. Maybe customer service doesn't matter anymore? After not being patient and helpful, she actually hung up on me. Hoping they refund us soon. UPDATE: Fandango will not issue a refund.

Had promo codes from Umami Cart worth $30. Booked 7:40pm Movie tickets at 7:23pm. My car broke down immediately upon booking tickets. Spent 5 minutes trying to fix the car and then 10 minutes figuring out how to cancel the movie tickets. At 7:41pm finally managed to attempt a cancellation but was refused due to being after movie start time (7:40pm) Contacted Customer Service via web chat, as no number was provided at first. DENIED REFUND, DENIED GIFT CARD, DENIED PROMO. Was offered phone support instead. Phone Support took 15 minutes to answer the phone after running through the gambit of Automated BullShhht designed to drive you nuts so you'll quit trying. "Did you Do this, do that, try this, try that blahblahblah" also DENIED REFUND, DENIED GIFT CARD, DENIED PROMO. No sympathy, policy is policy, our system doesn't allow us to alter this after start time. Was offered a supervisor. Supervisor DENIED REFUND, DENIED GIFT CARD, DENIED PROMO. She said there was nothing she could do, absolutely nothing. ZERO Customer Support, ZERO Sympathy, PREDATORY SERVICE. The agents sounded very nice on the phone, but their company gives ZERO Shhhhts about anyone using their service. Once they take your money, Fandango doesn't give a rats Fu*k about you. This is the absolute worst customer service I have ever experienced. No resolution was found. I even, politely, told them I was going to leave the crappiest review I could think of in response to this BS customer service, absolutely nothing. Completely useless customer support. Total Shhht of a site. Will make sure all of my friends and family, ticktock, youtube, instagram, Snapchat etc users will never use this service again. **Desired Resolution** I want a refund of all monies and promo codes in the exact amount of the charges (~$36) levied against me and my promo codes. I want all refunded promo codes to remain valid for 30 days regardless of what they were intended for and to be used universally across the site.