FandangoReviews of fandango.com

Bought 4 tickets online and the transaction never went through and we got an error message on the app. So we went to the theater in person and bought at the box office. Then after the movie was over, I saw the fandango charges in my bank account. I have been trying for weeks to contact customer service to get a refund and can’t get through to anyone.

I will never purchase movie tickets thru Fandango again. They allowed me to purchase tickets in error for a theater with the same name as one in my city in another state for a movie that was already over. But their policy is they cannot refund for the same movie that was already over. So in other words if you make an honest mistake, they don’t care. There is no way to exchange your ticket nor get a refund ever. They were ruthless to speak to. No one has any authority apparently.

I had used a $5 reward during check out and also applied a gift card for the remainder. The entire original amount was taken out of my gift card so I was overcharged $5. Fandango refused to reissue or refund the credit. Did not know this had happened until the next time I tried to use my gift card about 3 weeks later. Fandango rep kept claiming that a credit was not possible. Cannot believe this was true. Surely a supervisor could reissue a $5 reward. Supposedly claim was escalated to corporate but I only received a form letter refusing my claim. Poor service!

Just like so many others writing reviews for this dumpster fire of a company, I mistakenly purchased tickets for the wrong theater and didnt realize til i tried to print my tickets out. Due to their policy of no refund after the movie started i was conpletely robbed of almost $50 with zero recourse on my end. This practice is absolutely predatory and should be illegal. Shame on Fandango for allowing this bs policy to be in place, especially when you consider the outrageous price of movie tickets these days.

I will NEVER use fandango again. I purchased tickets accidentally for the incorrect day and realized it after the movie time passed. I called Fandango first, and they weren't helpful at all. They showed no compassion or empathy for the situation. They said we can't help at all immediately. Fandango has nothing in place for customer accidents like this. The movies aren't cheap and we make mistakes, so to have nothing in place to help ease the blow of the mistake is wild. I didn't want a refund. I just wanted to get tickets to the movie I didn't see or a gift card to offset the repurchase. (Something) I reached out to the theater, and they immediately showed empathy. The theater also stated they can help allow my mother and me to see the movie tonight.

I bought tickets through Fandango to see a movie. I bought the tickets on Thursday. When I showed up at the theater on Sunday, I discovered that the theater's schedule had changed, and they were no longer showing the movie I had tickets to see. Fandango did not inform me of the change in any way. They also refused to issue a refund because "the movie has already started and you checked in with the ticket taker." The fact that the movie they sold me tickets to WAS NOT PLAYING did not matter to them. Basically, they stole $52 from me - $26 for the tickets, and $26 for the snacks we bought before going to the ticket taker. I also wasted 40 minutes of my life getting to the theater, trying to figure out the problem at the theater, and then driving home. I am very angry about this. I will never use Fandango again, and will discourage others from using them as well. If I could give negative stars, I would.

We mistakenly purchased 4 tickets yesterday for th wrong theater here in Goodyear AZ. We were told by customer service at that theater that refunds have to go through Fandango. However, Fandango is pointing their finger back at the theater. We spent almost $50 for a movie we NEVER watched - no movie period! Fandango is keeping money that they did not earn. No more Fandango for us!!

Terrible CS. During the flooding last week our local movie theater had to close and Fandango would not replace or honor a rain check/replacement. Cancelling my account will never use again.