FandangoReviews of fandango.com

Fandango is a scam!!! I purchased movie tickets through Fandango to use and was denied due to a curfew, that I was never informed about. I contacted Fandango right away to ask for a refund or credit and was told no! I will NEVER use Fandango again!!

Fandango used to be so great, and convenient. There have been plenty of times where I was not able to make it to the theatre on time, or something came up where I wasn't able to make it all. No worries though, because Fandango always provided a refund or credit. I've been using it for years. Today I find out that you have to request a refund /credit before showtime. No exceptions. First I couldn't find a customer service number to call, and then the chat they offer disconnected me 3 different times. Finally found a number to call and all the operator did was read off a script. She never deviated from it. No exceptions to this new rule. They (or whoever) have no problem keeping money for tickets that weren't used. Irritated and frustrated...farewell Fandango.

If I could give a ZERO I WOULD. Your customer service is the worse your agents hang up the phone and do not even try to help so it’s basically we got your money what you going do about it. Real sucker stuff. Really mad the birthday surprise a total failure. But I guess that’s why anybody I know doesn’t use the site anyway. So keep the money seem like you need it more

Worse customer service ever dealt with 2 different rep neither fixed the problem they both claim my credit could be used to purchase but I have 30 dollars that is completely useless Vudu's customer service was top notch the few issue I had were fixed with no issue since they were sold I have had nothing but issues with my account it is a nightmare

Don’t use fandango - they charge you a huge “convenience fee” ours was $9. Stupid for $6.75 tickets. Just go through your theater instead.

purchased tickets at 8 am, QR code poped up on phone, went to theater at correct time, got in line (50 people) got to window with grand kids in toe, no purchase was recorded, bought tickets again at window, checked credit card (purchase pending) monday credit card paid, called for refund, customer service said to late, out 35dollars

Fandango had an internal error and I was unable to redeem my $5 code for a specific film. My credit is still there, but it expires before there is a film I want to see. Both the agent and the supervisor told me too bad, nothing we can do about it. I asked them why would I continue to use a company who refuses to stand behind their service. Too bad. I'll call Marcus Monday morning and let them know about Fandango, but I will no longer use Fandango at home or at a theater. Rather a bad business decision on Fandango's part over a $5 credit.

Long time user. Cancelled entire account over recent horrible customer service experience. Very sad because I would ONLY purchase my movie tickets through Fandango. I had a past customer service experience that went very well. But today my experience was extremely bad. Fandango has obviously transferred their customer service to India and apparently the only word that they know is NO. They were not only rude, but I couldn’t understand a single word they were saying. All they could tell me is to email the company and wait for a response. I also felt like the customer service rep and supervisor were trying to continue to argue with me. I found it to be very unprofessional. I was so upset that I ended up canceling my entire account the same day. I will never purchase tickets through Fandango again. After canceling my account, I immediately downloaded the AMC app and now will be exclusively using that to purchase my movie tickets