FandangoReviews of fandango.com

I just placed an order for a Fandango gift card after receiving an email with a promo code. The promo code was not accepted, but the order went through with no discount. I called customer service, to be placed on hold for 1 hrs and then told nothing could be done. I will never use Fandago again.

I purchased five tickets for a movie and 2 family members were not able to make it since they were coming from out of town and they are having car troubles. I called customer service to get refunded for the two tickets we could not use (over two hours before the movie start time.) I was told that they could only refund the whole order and that I would have to go back in and try to purchase the three tickets I needed again, but that they may no longer be available. Obviously they would not be since it is a hight demand movie. I was forced to pay for five seats in order for my daughter to see the movie. It is ridiculous that in this day and age, Fandango does not have the capability to refund a single ticket from an order. Apparently they do not know how to regenerate a QR code. It seems like this should not have been hard to figure out. I will not be using Fandango ever again. I hope that this information saves someone the trouble that I have had.

Purchased tickets through the app for a kids movie Wild Robot. While we were watching the movie to our horror we heard noises on our seats and trays, grabbed our phones to get light and what do we see mice in our food and on the seats around us! We were told by the theater that we had to reach out to Fandango for a refund, which we did just for them to say the movie viewing time was passed so they won’t offer a refund. They supposedly “escalated” my case but received an automated response in about 30 seconds saying they were not going to do anything about it. I called back and was told the experience at the theater isn’t their problem. If you can’t stand behind your business model then you should stop selling tickets to places you can’t guarantee.

Horrible company do not waste your money with them. They will steal it and have no conscience. They are only in it for your money not your satisfaction. Customer service is horrible and The owner is a horrible human being find your entertainment somewhere else! Trust me!

Well I did not read the reviews and I too was scammed I got sick and yep they said no refunds. I have proceeded to file a compliant with Paypal and the Better Business Bureau. I just wanted another showing of the movie I could not leave the toilet bowl to see...

Horrible experience. Don’t have an emergency and not be able to attend the movie. No refunds

Company has misleading advertising around its gift cards. The main Fandango site advertises movies at home but the gift cards sold on that same site are not good for fandango at home purchases.

I would strongly advise against using Fandango. I ordered tickets for a group like I had done several times before. When we arrived at the theater, the clerk stated it was the wrong theater. The theater Fandango sent me to this occurrence was 100 miles away. After purchasing tickets for the correct theater, the attendant stated this happens regularly. When I spoke to the rep at Fandango, she said she would escalate the case, but instead sent me an email stating it was outside their guidelines. I will NEVER use Fandango again. They don't take care of their customers. They are only interested in lining their pockets and the pockets of the theaters they work with. I don't think I will use AMC again either.