FandangoReviews of fandango.com

This is THE WORST SERVICE EVER They bought the rights to German soccer and I can't see it on my tv, so they told me my tv is incompatible with Fandango...SUCH BULLSHIT I HAVE NEVER HEARD BEFORE

Horrible horrible service. $33 for two tickets and they sent the confirmation link to a years old email that I don’t use anymore, resulting in my night being ruined. I thought at least I could get a refund they said they can’t give me a refund for some reason??? Horrible customer service, awful pricing, won’t be seeing another film if it’s with this horrible company. All I wanted to do was watch a movie and have some fun but this completely killed my night and subsequent week.

Got the deal for the summer pass, which was great the first month. Got a free theater ticket, $10 off on a fanstore purchase and a streaming credit. The pass is for 4 months, renewing on the same day each month. I am now into my second month and nothing has renewed. Contacted "customer service", which was a complete waste of time. Almost impossible to understand and did nothing! I am going to give my account 1 more day to update before requesting a pro-rated refund for the last 3 months. Update 9/4 I believe the Fandango fan club summer pass to be a scam. I have now contacted customer service three separate times and they have no idea what I am even talking about. I did however manage to use the promotional credits I received for signing up last month and the one of three promotional codes that I received this month to equal out the balance of what I paid for the pass in the beginning. Buyer beware on the summer pass, and I also highly suggest you use a credit card, not your bank card for individual streaming purchases with this company. The ability to stream newer movies at cheaper prices on Fandango I think is great. I've been doing it since it was vudu, without a hitch. I'd stay away from the fan club all together though.

Why is it every time it updates I have to figure out what device I must use to make a purchase. I wasted too much money on Vudu/Fandango for them to still not get the apps right.

This is the biggest rip off company DO NOT GET TICkest here. They screw you over. Anyone that did the Subway deal what a nightmare getting the tickets!

Fandango itself when working, which is rare, is great, but attempting to stream it on any devices outside of apple has become a nightmare, on google streaming devices it crashes instantly and constantly, and there is no resolution to this problem including resetting clearing cache restarting redownloading, nothing helps! On Amazon products it crashes from time to time or glitches, and the app is subpar. Apple by far has the most primitive app quality for Fandango at home, it works consistently! (Fandango if you are reading this, fix it please!!!)

I will not be using Fandango again. I had an issue that required a refund of $38.36, and what should have been a simple resolution took about three weeks and three separate phone calls. I was originally told my issue would be resolved within 3–5 business days. When that passed with no resolution, I called again and was told to wait another 3 days. That deadline passed too. I called a third time and was told it would be handled within 24 hours. It still was not. A full week after I was told “24 hours,” Fandango finally processed my refund. The most frustrating part was not even the amount of money. It was having customer service repeatedly give me specific timelines that they did not meet, while I had to keep calling back and starting the process over again. If the actual turnaround was going to be three weeks, they should have simply said that instead of continually promising a resolution within a few days. I did eventually receive the full refund, but the customer service experience was bad enough that I won’t purchase movie tickets through Fandango again. I’ll just buy directly through the theater’s app from now on.

I had purchased movie tickets and expected to be able to watch the film. I used the fandango app to get these tickets and haven’t had any issues before. This is experience was hands down the worse I’ve had in any movie theater. Now, as someone who used fandango exclusively for tickets, I felt some comfort that knowing this company, customer service would do SOMETHING to aide in this disappointing experience. Not only did the do nothing, they just wasted time to the point where it was past the deadlines of requesting a refund. I submitted my customer service ticket 30 minutes after leaving the theater, they didn’t get back to me for 4 days. When they did get back to me, they apologized for the inconvenience and they asked for the receipt information which gave me solace in the hopes I’d be refunded. 5 days later, they emailed me back saying I have to review the theaters return policy and see if I can get refunded. So they basically took two weeks to respond back saying “hey, you’re out of luck.” I will not be using their services again and I don’t think anyone reading this should either. They will not help you.