FandangoReviews of fandango.com

Fandango charged me twice for 1 ticket for the same movie playing at the same time and refused to refund the extra charge citing their refund policy of having to request a refund prior to the movie start time. How is someone supposed to know they were charged twice for the exact same movie, playing at the exact same time when they purchased their ticket in the parking lot just prior to the movie start time? What a cheap way to squeeze money from an unsuspecting customer and while refusing to refund the EXTRA charge. Fandango disgusts me.

Early Vudu went through issues of buffering and speed and trying to keep up and they finally got their issues straightened out. It worked excellent when Fandango took over then Fandango disassembled it and it has been a dog pile ever since I'm pulling at over 500 Mbps and yet they cannot feed me fast enough I was on this service for over decades now and this is the worst service I have seen

Really poor customer service. I got the membership but they froze my account and can't reverse it and won't refund what I paid. Do not use Fandango go threw the actual theater

Fandango has absolutely zero customer service. They will gladly take your money but will not do anything to make things right. They will tell they can't do anything to fix the issue. I would not recommend buying ticket through this company ever! I will never use their services again. Trusted companies take care of their customer issues, all Fandango does is take the money and run.

I bought two tickets for Spider Man through Fandango. When we got to the theater we found the theater itself was closed due to repairs being done. No mention of this was posted on their website. The movie began at 1:30, but I usually show 10 minutes after the stated start time because I don’t like sitting through 20 minutes of previews to future movies. I asked for a refund and Fandango said no refunds available since I requested the refund after the start time. I called them and wrote an email, but no one has contacted me. I will never purchase a ticket through their app again.

Bought June tickets as a Father's Day gift for my dad and family. In September, I noticed Fandango FanClub charges of 9.99 appearing on my credit card. I use my card for so many purchases (rewards!) and did not notice until September. I immediately tried to login to find yes, I am in a FanClub with a monthly 9.99 charge. After figuring out a login and cancelling, I went to the Customer Chat to request refunds since it was clear I hadn't logged in nor used any membership. Straight refusal to explain or consider context. Just a no based on "terms of agreement". >> I suspect I was distracted at check out (there were several family members "helping" at the time) and inadvertently ended up with the membership through my own failure to read the "fine print" or unclick a checkbox or something when I was just trying to checkout with one show of tickets. Shady UI is super frustrating. Lesson learned. I know how these sites can be. That said, I add this review to the many poor reviews about Fandango Club and recommend that everyone avoid it, look closely at the screens as you are checking out or better yet, buy direct from the theater and avoid Fandango altogether.

Terrible customer service!!!! I have purchased four hundred and fifty nine movies through Vudu/Fandango and never had a problem, and I have never had to call customer service. Recently however on 9/11/26, I purchased a movie through the fangango app on my phone (which I have done countless times before), but when I went to watch the movie, it wasn't there. I checked my bank account and the charge had cleared my account. I sent an email to fangango customer service. It is now seven days later and I still do not have my movie and I was still charged for the movie. I have provided customer service with screenshots showing that the charge came out of my bank account and that it was for fangango, but they told me that since I made the purchase through google pay, I had to contact Google Pay. What???? How is that my problem? If Google pay doesn't work on their platform, it shouldn't be an option for customers to use. And if it does work, which apparently it did in this case, because low and behold , the money came out of my account, Fandango expects the customer to do their job for them. I am extremely dissatisfied with the way this was handled.

Thought I was signing up for a free membership, but I guess it was a trial. They charged my card and would not give me a refund. Lesson learned customer service is horrible. I will make sure to use any company, but this company. What happened to good old customer service