FandangoReviews of fandango.com

Purchasing tickets is fine. But getting refunds for a movie that had problems was impossible. Booked for the 70 mm version of The Odessy shown at the Regency Theater in the Irvine Spectrum. Projector broke down and Regency offered refunds which they paid on the spot. We had to go through Fandango and nothing happened after two email requests. Plenty of money lost.

​1 star – System error cost me $127 total and ruined the night ​I attempted to book tickets online for Practical Magic 2 at the Sierra Vista Mall theater in Clovis, CA for Sunday, Sept 13 at 8:00 PM and paid $53.50. Without my knowledge, Fandango’s website redirected my selection to a theater over two hours away in Folsom, CA. ​When I arrived at my local theater, I was told my tickets were invalid for that location and that Fandango would not issue a refund. I was forced to buy a second set of tickets on the spot for an additional $73.50. Instead of enjoying the movie, I spent the entire evening stressed about paying double for Fandango's system glitch. Customer support needs to fix this bug and refund my original $53.50 purchase immediately.

Plus - the selection of films and series Big minus: The UI. It's terrible, buggy, full of errors (during payment, during playing) - you can't really play what you have bought - you have to search for it every time. you can't just play the movie you bought from a list of bought films - that would be TOO easy. also when you buy a film and play it even for a second, you can't play it again. that's it - buy a new one. the website us slow, laggy and looks like something from 15 years ago. constant errors: you buy a film, it shows an error, then you want to watch the film but you can't because you get the message that you already purchased it. so you have to refresh everything. subtitles - only somewhere and only English also - no other options, just ON or OFF Honestly, I think the management doesn't care at all. They have a semi-functional website, the money flows so why bother.

Fandango, you are dangerously close to discovering what happens when you piss off a generation that grew up without streaming, survived dial-up internet, programmed VCRs without instructions, and has absolutely no patience left for an app that can’t perform its ONE JOB. Your TV app is borderline unusable. It freezes, lags, takes forever to load, and turns what should be “let’s watch a movie” into an unwanted troubleshooting exercise at the end of an already exhausting day. We are tired Gen Xers. We have jobs, kids, bills, aging parents, mysterious back pain, and approximately 47 different passwords to remember. We do not want to reboot the TV, unplug the router, clear caches, reinstall apps, sacrifice a goat, and consult the moon phase just to watch a movie we ALREADY PAID FOR. If every other streaming app on the television works and yours doesn’t, the problem is not my internet. It is not my TV. It is you. Please fix your app before an entire generation collectively decides physical media wasn’t such a bad idea after all. Vudu never had these issues.

I bought a $50 gift card from them. I go to use it. And they tell me the gift card is actually not activated and I need to jump through a bunch of customer service hoops to get it activated. The process takes three to five business days. Mind you, I have all the gift card info including PIN, the money was spent, the card was activated at the store, but Fandango never bothered to activate it on their side. It's very interesting that they were able to take my money immediately without a problem, but require me to wait a week or longer to actually use the card. I find this kind of behavior a bit suspicious, since I didn't know this was the case until I got to checkout. If youre like me and buy tickets the day of or day before the showing, this structure basically forces people to pay for a movie ticket out of pocket. Then, after you've spent money, they give you the money you were supposed to have all along. Very shady!

I went to the right theater when purchasing tickets. When I showed up the confirmation email said the tickets are for another theater. I text and called Fandango customer support, which was useless, and they stated that because they have a policy that says they can steal people's money, even though they have records of services not used, they don't have to refund ar credit you. Again, they stated that they clearly see the tickets were never used, but policy dictates thievery. People make mistakes. Several people on here have made the same mistake. It happens. But they have a policy that says they can take your money for services not rendered.

If I could rate less than 1 star I would. They deleted content from my account and would not help me restore this content despite talking to several different individuals and supervisors. I would not and no longer trust my digital collection with them and this is a reason to have noDRM content and local stores as these companies do not care about you and will screw you over any change they get for seemingly no reason.

Terrible service, can’t make it through a show or movie without it freezing and buffering. Vudu was great until it was bought out by a horrible company. What a shame that such a great service is now trash!