FandangoReviews of fandango.com

I reached out to Fandango customer service about a old gift card I had and they were able to help me out, overall the customer service was a little frustrating at first but in the end, I am satisfied.

Fandango’s category called Fandango At Home with ads is useless and a waste of time. The ad section was running at about 1/10th speed so I signed out. After signing back in it ran faster but the ads section was about 20 minutes long and when I quit it was still running. Plus the choices are terrible - except the one I chose. I will never use it again.

The theater was not showing the movie we bought tickets for through Fandango. Fandango refused to refund the movie because the "showtime" had passed.

Biggest scam ever do not buy tickets their customers service are the worst I will be putting a complaint to the BBB to shut this scam down

Don't go through this company to get your tickets. It's more expensive because they tack on a convenience fee. If I did have a gift card, I would have got my tickets at the theater. Also my total was 46 dollars and some change. I used a 50 dollar gift card and they kept the rest of it. I know it's not much but it's the principle of it. Also...46 Dollars for 3 people to see a movie is ridiculous. This is my reminder of why we don't normally go to the theater

If I could give zero stars, I would. This company has hands-down the worst customer service I have ever experienced. Trying to get a response from them is like shouting into the void—except the void would probably be more helpful. After multiple attempts to resolve an issue THEY caused, I was met with nothing but unhelpful, dismissive responses and endless delays. Their representatives are either incompetent, uninterested, or both. No one takes accountability, and the level of disorganization is beyond frustrating. Save yourself the headache and take your business elsewhere. This company clearly does not care about its customers—only about taking your money and disappearing when problems arise. Absolute nightmare!

Fandango customer service is bar-none the worst around. We went to the opening of a movie and we pre-ordered food as it was a late evening showing. When we arrived, not only was the food not ready, but the theater hadn't received the order from Fandango. We sat around waiting for 20-minutes into the show time to be told the theater would bring it to us (not usually a service). After over an hour they finally brought the food. After contacting Fandango they told us that refunds could only be processed before the show time... so we had to anticipate the service being shit before it happened!? After countless communications by phone and email the person just said "bye" and that was the end. Another customer support member told me that because it was after the movie was started there was nothing she could do. They clearly don't give a shit so why should anyone support them. Fandango will never be on my radar again.

Garbage company! Had to last minute cancel my movie and concession tickets. Movie tickets ....no problem, immediate credit via e-mail. Concession is a bunch of tricks, no easy way to get credit. 1st I send a help message 14 minutes before the movie started. Then I jump on a chat which is finally answered minutes later, give all the details, host says to hold and never answered back. Finally get an email back 1.5 hours later that I need to call them to resolve. I call and they tell me they can't refund after the movie has started. I explain, no problem I reached out before the movie started via email and chat. 2 days of calls and escalations for them to deny, lie about e-mail times, say if I don't have a screen shot of the chat then they can't help. Unreal....all over $31 of credit I wanted for 2 medium sodas and 2 packs M&M's. What a scam, lesson learned, never again. Skip the middle man, total unnecessary service getting rich off scamming regular people simply trying to take their kids to overpriced movies! Horrible customer service and not a care in the world, almost like they enjoyed it!