FandangoReviews of fandango.com

I paid for two tickets to see Sinners on Thursday, June 26th and was not able to make it due to an emergency. I tried cancelling around the showtime but it wouldn’t work. I contacted customer service after and explained the situation and instead of doing what a good company would do (give a credit at least) they completely dismissed me and said they couldn’t give a refund or credit. Not only that but the quickness with which the agent wrote an entire paragraph explaining that they couldn’t give the credit led me to believe that either the agent was just copying and pasting a script or I was actually talking to ai or a bot. Either way I felt completely disrespected as a customer. I will buy tickets from now from any other company than Fandango. Such a small thing that could have been rectified easily and instead they lost a customer for life.

How are they still in business with so many terrible reviews. I am looking out for a class action to make things right for all of the complaints of theft. Because that is exactly what Fandango engages in daily.

I would give them a zero if I could. They are rude! I got tickets to a movie was the wrong theater. Went on the chat 5 minutes before start time, waited over 10 mins for a rep by the time I explained they said I was over the time. That the movie had started. I then explained this to a supervisor whom it was escalated to. She said I had to request the refund before the movie. I asked what time I entered the chat she said 4:11 but that was the time the agent entered. I then asked what time I entered she said 4:01pm the movie started at 4:05. She then said they need atleast a 10 min notice. I sent her a screen shot of the email which said refund up to the movie time. They still denied it WILL NEVER ISE THEM AGAIN! Lost customer for life

I only gave them one star because ZERO is not an option. I requested a simple Fandango fee refund due to an error on their website. I talked to two people, one of which was supposedly a supervisor who didn’t understand the concept of customer service. They could care less about handling a complaint. For a simple fee refund request that was denied they lost a customer for life. Brilliant! My advice: don’t use Fandango. I know I NEVER will again!

Requested a credit for tickets due to no parking at the location. Cust service supervisor was rude. Id never purchase from this company.

I went on line this morning to purchase tickets to Elio to take my grandson to. There was an error and I couldn't continue. I didnt recieve an email to let me know I had completed the transaction. I went on again to purchase the tickets for today and realized I had 2 transactions. I called my visa company US BANK. They said there was nothing they could do but did see 2 exact transactions, i was told to call Fandango. I then called Fandango and they refused to give me a total refund even though they were exactly the same. They said they could not refund the service charge which was almost $7.00. I am very frustrated but I am spending too much time on this issue. I will never use Fandango again!!!!!!

On Saturday June 14th, we purchased three tickets for the 3:20 showing of “How to train your Dragon” at the Movie Tavern Exton, 110 Bartlett Ave, Exton Pa. We were planning to surprise our 7-year-old grandson by taking him to the movies before he stayed overnight with us while his parents attended a neighbor’s wedding. It was his first time staying alone away from his parents. It was important we make it a good experience. We picked him up and drove to the theater. We told him we were taking him to the movies as a surprise. He didn’t seem excited, which surprised us. He said he doesn’t really like movies. We were shocked and asked why. He said the last two times he went to a movie he had nightmares. At that point considering him staying overnight for the first time without his parents it would be better to not push the issue. We got to the theater before showtime, and I went to the ticket counter right away to see if we could get a credit or refund. The woman at the counter was very understanding when I explained the situation. She tried to look up the tickets and had difficulty. I explained that I bought the tickets through Fandango that morning. She explained that I had to go to the Fandango web site for a refund. My grandson and wife went across the street to Barnes & Noble. I drove across a parking lot to meet my wife and grandson. Once in the store, I signed on to the Fandango web site. As I started to process the request for a refund the message came up that it was past the start time. I looked at my watch and it was 3 minutes past the movie start time. Tried to find a place to request a refund and there was none since it was past the show start time. how much money is the company making with this restricytive policy? Will not be using Fandango ever again.

Fandango cheated me on Father's Day. Ordered their gift card promo. Paid $50. Never received the card and consequently missed our showing. Thanks for ruining Father's Day Fandango! Ill never forget. You'll never receive another dime from me and I'll be sure to tell everyone how terrible your company is including my credit card provider and the BBB.