FandangoReviews of fandango.com

I ordered a movie bundle that includes a poster and a collector coin I never got the email to put in my address to receive my poster and coin. I went through circles for 10 days just back and forth with the customer service. I still haven't gotten even the right email to get my stuff and am still fighting with customer service to get my stuff. I'm still receiving the same stupid email that just escalates my inquiry and get sent to the same person that can't help me unless I have the email Fandango never sent

Website has a buton to refund or exchange but when starting to talk to CS through chat the first thing they post is this Thank you so much for the information. Please note that we can either issue a Fandango credit to your Fandango account or process a refund back to your original payment method. You would then need to repurchase the tickets, as we’re unable to make any amendments to existing ticket orders. If they can't make adjustments, they need to not mention an exchange.

We missed our movie time and they will not refund or even exchange our unused tickets. Beyond livid. This is not a practice that Cinemark enforces but since the tickets were purchased through fandango who did not disclose this information during the purchase any where I could legibly see, they are keeping my $38.00 and I get nothing in return.

WORST place to purchase tickets. Tickets cost $20 more than from the actual theatre. They are taking advantage of customers and if you try to return the tickets they charge a service fee of almost $9 dollars. They are a scam and need to be shut down.

IMy Fandango credit wasn't applied, so I was double charged on my credit card with part of the refund going into their Fandango credit account. I give them a zero. Their help is no help at all

Asked for a refund 2 minutes after showtime. Ticket was never redeemed. Customer support refused any refund or credit. Never heard of. Movie theaters would just refund no questions. Uninstalled app and will just go through the specific theater website in future. This has been a constant issue with my other purchases in the past through fandango. Save the potential headache and Uninstall the app now.

DO NOT USE FANDANGO. GO TO HULU OR YOUTUBE OR NETFLIX OR ROKU APPLETV OR GOOGLEPLAY OR VIRTUALLY *** ANYONE ELSE *** THEY DO NOT GIVE A SHITE ABOUT CUSTOMERS. Go to the theatre and see it on a big screen...but don't buy tickets thru Fandango! THAT rating on TrustPilot shows all the screwings-over they've done there.1 star is their average. Asked for help w/low audio on at home service. Chat told me to sign out/back in. Did so. Tried movie again, very low volume. Decided to sign out of computer and back in to see if fixed. Went back in and now it says my password is incorrect. Cap lock NOT on. Tried 3x. Same password I'd *just* used twice in the past hour. Clicked "reset password." No response for many minutes. Not in spam. Tried again. No response after 24 hours, not in spam. Responded to email 24 hours ago in which they asked me to send them a clip of the movie (don't know how to do that). I responded TO THAT email directly, which contained a reference #, detailing events above. No answer after 24 hours. Called them directly. No help. Was told password reset is not automated (???!!!) and requires a person to respond and it's a busy weekend. BS. I asked for refund on movies, just purchased yesterday, none watched (first 5 minutes of one movie viewed) since they won't even send me a password reset to get in. They said they cannot refund. Fandango sucks eggs out of birds. Just use someone else. No movie is worth this BS.

I used a promo code for a movie and bought an additional ticket for my family. I accidently got tickets for the wrong day. All I wanted to do was change the day to a later day. They told me "no" because I used a promo code. I can't even get my money back for the ticket I purchased. This is a warning to all, NEVER USE PROMO CODES.