FandangoReviews of fandango.com

Trash company. Little compassion for people with disabilities. The membership is a scam. Customer service members are rude. I hate the fact that I did business with them.!!

Fandango at home was always a pretty good streaming service until Roku stopped supporting their streaming app now it’s hard pressed to find a streaming stick or unit that will support the fandango at home app so for all these years, they’ve collected money for digital rights to watch movies and they don’t care when you start having problems with their app. There should be a refund policy for all the money I’ve spent with them and getting zero customer service. And I’ll be willing to bet the fine print keeps me from getting any of my money back since I can no longer watch the product I purchased unless I watch it on an iPhone as long as it’s not a Roku player. It would be nice if their technical service knew a workaround for the Roku stick and the customer not having to figure this out for themselves. You can tell that their service department has no clue because when the customer already has tried everything the technical service has come up with and the problem still persist that’s pretty sad technical service which means they are paying probably nothing for the technical service.

If I could give no Stars I would. Bought tickets to a show continued to get alerts straight from Fandango that the show was coming up and fixing to start. The theater was closed did not have the movie showing at that time. We drove an hour round trip to go. Called to get a refund because the refund on the ap wouldn't work. They refunded the tickets but not the service charge. They said they provided service and never refund service charges any reason. Spoke to supervisor. Never again will I use them.

Rewards points expire very quickly. I despise that. Why should they expire at all?

They have the worst customer service. I waited online for over 30 minutes just to be connected to someone who was extremely rude. Would recommend just buying the tickets through the actual movie theater, and avoid the hassle

I will never use Fandango or purchase gift cards with this company EVER again! Awful customer service. We purchased tickets to a show for myself and my 2 children. A little time after I received a call regarding a family emergency. The tickets were never scanned, never used, because we were at the hospital. I assumed that because the tickets were not used I would be able to use the credit at another time. 2 weeks later, I signed into my account and tried to get tickets to a different movie. I spoke and texted with 2 different representatives. I was finally told that my request would be sent over for review. 2 days later I received an email stating that there was nothing they could do to help. To me this is fraud! My credit card will be calked and I will be putting in a claim!

I purchased tickets online. Never received email link. Unable to log in to my account or get reset link. Contacted customer service through chat. Representative refunded my tickets but kept service fee even though we tried multiple times to get reset link while he was online. This is a terrible movie booking service. He refused to forgo the service fee even though the entire problem was on their end not mine. I will never book through them again!! I could dispute the charge through my credit card company but not worth all the paperwork on my end. I even checked my blocked senders file and they weren't in it. I spent 90 minutes dealing with this. This is an extremely dishonest company.

Zero stars if it was an option. Ridiculous service fee and return policy. I never received my e tickets, yet was still charged on my credit card. Customer service basically told me "too bad". I will never purchase from them again.