FandangoReviews of fandango.com

About a month before the new Superman movie came out, the Fandango Fanstore ran a bundle sale for it that included a movie ticket, a hat, a poster and a special comic book that was limited to 1000 copies. I am a life long comic book nerd. I have five kids who share my love for comics to one degree or another so I purchased six of the bundles for over $350. The only thing I truly purchased the bundles for was the comic books, as I wanted each of my kids to have one. I was pretty excited, no lie. It took over a month and a half to receive their package. It was delivered to my doorstep and I opened it almost immediately (my beautiful Great Dane freaked out when the delivery was made). When I opened the package (you guessed it) they shipped everything but the comic books). I called their customer support line and they said that,since they source out their delivery and packaging to a third party service, once delivery is made and regardless of what was sent, they are no longer responsible for the package. READ THIS AGAIN. Once delivery is made, regardless of what was sent, they have no further responsibility. So I asked, if I was mailed a completely EMPTY box, I have no recourse? Yes, was the answer. I tried to file "stop charge" claim with my credit card company, but Fandango claimed ALL the items were sent and I lost the claim. So, I spent $360 on some hats that I do not want, some posters that I do not want, and I did get six tickets to a movie. I will NEVER purchase anything with Fandango again. Their treatment of my claim was awful. The timeliness of their delivery was awful. They claimed I had received everything that I had purchased. If you purchase ANYTHING from the Fandango Fanstore, just know that there is nothing you can do about it if they mail you the wrong thing or even NOTHING AT ALL. BUYER BEWARE!!!

Tried to login on my PC to get enter code for my TV. All I got was malicious hardware on my PC! It has always been a chore to login, but this was a new low. I uninstalled it altogether and I won't be back!

I preordered tickets as well as well as snacks weeks in advance of the show. The day of the show, I printed out my tickets and looked for my snack order, didn't see it. Went to the movies and bought snacks there. Came out of the movie and saw a text on my phone about the snacks (after the movie). Called to see if I could get a refund or an exchange, and it was a no go. $30. down the drain. Will NOT be a Fandango customer any longer.

App didn't work. No CS support. Issued to wrong theatre. Fandango refused to issue credit IN APP. BUY YOUR TICKETS FROM THE THEATER - NEVER EVER EVER USE THIS SERVICE -- AND THEY CHARGE FEES!!!

I had purchased tickets on the Fandango website and the website timed out and I was unable to scan the code or input a email. I was charged for the tickets but had to buy them again at the movie theater I went too. Was told to contact fandango customer support and request a refund. I did so and mind you I was already in the theater watching the movie and was told I should have done it 20 mins before the movie started! No one told me this and the young lady kept saying there was nothing they could do for refund that it was greyed out and I asked for a accommodation for a voucher since they took my money and I paid twice because of their website and she would not. I have used Fandango multiple times and never had this happen to me. If they can’t help customers out they need to not have a shitty website. They do not accommodate for the customers to supplement for the loss of money. Their customers need to be taught how to work in a call center. Horrible I will not buy any more tickets from them.

We accidentally ordered tickets for a movie that already started and was meant for the show the following night. They would not exchange or refund the money. I hate these people. $50 just gone. Then when I tried to delete the account it says that I can not fully delete the account and that they can obtain what information they want and I am only able to delete certain areas. How is this even legal. DO NOT USE FANDANGO!!

This is a shitty business. It's the first time in my life that I've had to call (after I stated I didn't want to call and they forced me to do it) and answer a bunch of questions to delete my account. I felt harassed by Fandango—creepy business.

Fandango has terrible reviews and it is no wonder. I too would give it negative 5 stars if I could. They stole my gift card balance money. $106.38. They wouldn’t allow me access to the cards . I had the numbers of the cards but didn’t have the physical cards anymore. Keep in mind you have 90 days to use the cards anymore or they deactivate it. Crook bastards.