Family Panda Reviews | Read Customer Reviews of familypanda.co

Family PandaReviews of familypanda.co

3.4577 reviews
Wedding & Party
454 Las Gallinas Ave, San Rafael, CA, California

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Family Panda

About Family Panda

In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.

Family Panda (familypanda.co) has 577 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: familypanda.co
Website: familypanda.co
Category: Wedding & Party
Location: CA, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Panda reviews

577 approved reviews, newest moderated first

Ashley C.
Dec 15, 2020
Terrible!!!!!
Terrible!!!!!! I had placed an order two weeks ago and have YET to receive any update. I have sent three emails, Facebook messages and nothing. I cannot get a response back from this company. Now I am beginning to think this is all fraudulent. I am so disappointed because the item I ordered was for my fiancé who is going to be a first time dad in the summer. This is so upsetting to me and now I don’t even know if I will get my money back. I will be telling all of my co workers, who are teachers, and family and friends to NOT trust this website!
Response from Family PandaDec 16, 2020
Dear Ashley, We are so sorry that you feel unhappy and for our late response as your emails were somehow filtered to our spam box. Our support team has sent you an email and we hope our email finds you well. Your mug is in production and we will send you the tracking link for your mug as soon as it's shipped. Since Christmas is coming up close, it might take a little longer for the production to complete. We sincerely appreciate your patience and we understand how frustrating it can be if there is no response, but please know that we are still trying to improve our manpower to get to your request as soon as possible. Thank you very much and best regards, Quin from Family Panda.
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John A.
Dec 14, 2020
Beautiful cup
Beautiful cup! Great quality! Fast shipping absolutely love it !!!
Response from Family PandaDec 16, 2020
Dear John, Thanks so much for your kind words. Your feedback means a lot to us and we will try to be even better to make you even happier. Best regards, Quin from Family Panda.
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Lilly M.
Dec 14, 2020
Purchased as a gift and she loved it
Purchased as a gift and she loved it! Shipping was very quick. Tshirt material is very soft and comfy!
Response from Family PandaDec 16, 2020
Dear Lilly, Thanks so much for your kind words. We're so happy to know that our shirt makes you feel good and hope to hear from you again soon. Best regards, Quin from Family Panda.
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Paula S.
Dec 14, 2020
Product was exactly how it was…
Product was exactly how it was pictured. Speedy delivery and excellent service!
Response from Family PandaDec 16, 2020
Dear Paula, Thank you for your feedback on the incredibly special gift. Your sharing means so much to our team and we will try harder every day to offer even better products and services to you. Best regards, Quin from Family Panda.
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Ryan
Dec 13, 2020
Customer service is pretty much…
Customer service is pretty much non-existent. I placed an order at the beginning of December and haven’t heard a thing almost two weeks later. I’ve tried to reach customer service but just get automated emails.
Response from Family PandaDec 16, 2020
Dear Ryan, We are so sorry that you received no update on your order. Could you please let us know what your order ID is so we can check the status for you? Please provide us with your information via our email here: [email protected] Thank you for your support in this matter and regards, Quin from Family Panda.
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Melissa
Dec 13, 2020
So hard to get some customer service
So hard to get some customer service, They sent the wrong ornament & took a while to receive it.
Response from Family PandaDec 16, 2020
Dear Melissa, We are so sorry to know that you received the wrong ornament. Could you please let us know what your order ID is so we can support you more easily? Please provide us with your information including a photo of the ornament you received if you have not via our email here: [email protected] Thank you so much for your support in this matter and regards, Quin from Family Panda.
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Meghan C.
Dec 12, 2020
Over a week with no update on my ornament!
Ordered an ornament for my mom and her newly wed for Christmas on December 3rd. I have heard no word of my item being shipped and no response to the 2 emails and Facebook message I had sent. No update, I have no idea where my item is or if it’s even being processed. No communicating, horrible service! It is now December 12th!
Response from Family PandaJan 7, 2021
Dear Meghan, We would like to apologize for the long wait as we have been experiencing an increasingly high volume of tickets due to unprecedented order volume increases during holiday season. We totally understand how frustrated you were in that situation. We have set our customer support standard high, however, in this case we clearly fell short. However, we really hope that you will understand for our situation and accept our apology. This is going to be a big lesson for us in providing customer support in the future. As we can see, your order was delivered to you on December 22, 2020. We hope that you have well received the item and enjoyed it. Once again, we're very sorry for any inconvenience may have caused to you and thank you very much for your patience, your support and your kind understanding. All the very best, Tracey from Family Panda.
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Jhon D.
Dec 11, 2020
Such an amazing ornament and so well…
Such an amazing ornament and so well made! The owner was so communicative and reached out when they thought they would be out!
Response from Family PandaDec 16, 2020
Dear Jhon, Thank you for amazing review and we are so happy that you like our product and service. Hope to be at your service again in the near future. Best regards, Quin from Family Panda.
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