Family PandaReviews of familypanda.co

I absolutely love the wedding song canvas I purchased for my husband for our anniversary. It’s beautiful!!! Our anniversary isn’t for 2 more weeks and it’s going to be hard for me to not show him.

I wanted this gift as a 5th Anniversary gift for my wife. The system never quoted me how long it would take to arrive at my house. It took over a week past the needed date to arrive. I don’t appreciate being made to look bad due to lack of information. You should be able to tell a customer how long it will take.

My product was exactly what I wanted. I love it.

I purchased picture for our wedding anniversary. Didn’t know if it would arrive in time. It did! Much quicker than I thought. I sent a photo taken with my phone. Quality of final product is beautiful! My wife will get it next week. I do believe she will love it. Thank you so much!

Very disappointed in the anniversary gift I ordered for my husband! Not what I expected to get! Waste of money for a flimsy poster!! Will not be shopping on your site again

I’ve ordered a mug from that website as a gift for Mother’s day. I’ve ordered it on 24/02 to give enough time for arrival. However on 09/03 ( today) as I still haven’t received the item and I have contacted their costumer service I’ve got a reply saying “ They have checked my order and it is currently on time so they can’t issue a refund” !!! Really?!? On their website it specifically says 5- 10 business days. In my counting between 24/02 and 09/03 are more than that. Obviously I will have to act quickly and find a different gift for Mother’s day but I will absolutely never recommend this website and will never ever order again. Stay away, don’t waste your money and hopes on gifts that will not arrive.

If I could rate them zero stars I would. Absolutely horrible customer service. I placed an order for 2 coffee mugs on February 3rd and received 1 mug on February 11th. I have emailed multiple times and the only response I have received to date (March 4th) is a generic auto response saying I was assigned a trouble ticket number and blaming covid for slow responses. Slow responses I can handle, zero responses I can't. I can only assume, at this point, they are attempting to steal the rest of my money. Buyer beware.

This company scams you. They give false delivery dates just to get your money and don’t send the items I ordered a mug for my daughter with the first scan photo on for Christmas It’s now end of feb 21 and nothing . I have emailed and of course they use the covid reason . It’s a good excuse for them . You only have a 2 hour window for a refund after you place order , they are scammers