Michael in Frisco, T.
Picture arrived damaged and horrible customer service
We ordered a picture. It arrived warped, and we contacted Family Panda. Their customer service is pathetic. Horrible. They will not just fix the problem. You have to do numerous steps, you have to walk on water to have them refund you. I still have no refund. They messed up. They sent a warped picture. Their product arrived warped. I should have never ordered from these people. They are dishonest and give you a hard time when their product arrived damaged and you want to return it. Update: They have sent a bunch of emails saying they were going to refund the money in full. As of 12/6/21 no refund. They just keep making excuses.
Response from Family PandaDec 3, 2021
Update: Hi again, our team checked and your order was refunded, hope you'll receive and check our email soon. Thank you! Hi Michael, we're sorry for the damaged item. We replied to your email with our refund offer after receiving your photos. Hope you will check it soon and we thank you for your support. We always try our best to deliver great experience to our customers but sometimes mistake happens and we're here to fix it. Thank you! Quin from Support Team