FamilyGoKartsReviews of familygokarts.com

I'm disappointed I even have to give them a single star. They deserve none. I wish I had seen the many reviews posted here before I ever purchased from the company. We purchased an electric ATV for my son. Jeff Backer, the owner, said it would arrive in 3-9 days. It took 45 days to ship to us. Then we use it for less than 2 days and the battery dies. Given the awful customer support from the beginning of our order and utter lack of communication throughout the process, I wanted to return the unit. It's defective and out of principal, I didn't want it anymore. Now, we are stuck with the shipping fees to return it which costs as much as the ATV itself. I have over 25 emails to Jeff and he's not called me back despite me saying I didn't want to communicate via email and would like to speak with him. This place is a total joke. I will tell everyone I know to never purchase from them. Save yourself the heartache, frustration, disappointment, and hassle.

Customer service is terrible! Tried ordering a replacement rim for a go cart I purchased here. After I placed 8 calls and voicemails, and sent 4 emails, they got back to me finally via email 3 WEEKS LATER! It then took 1 more months to actually get them to send the replacement bc their responses take so long and they refuse to call you. When I finally received the replacement, 4 weeks after they sent it, IT WAS THE WRONG PRODUCT! Well, here we go again, I sent them pictures of the wrong product, as well as testimonials from a local auto part store telling them it was wrong and they still have not gotten back to me, again. IT HAS BEEN MONTHS, now. I will never order from these people again. I finally reported them to my bank and the BBB. I was able to order the correct replacement part from eBay and received it in 2 days. Do yourself a favor and go somewhere else for your purchase, and read the company reviews before you order. Don’t make the same mistake I did.

These people are rude and dishonest. Promised out the door price, and I repeatedly asked out the door right and he assured out the door, but next day tried to add all kind of bs charges. Then a really rude woman hung up on me and said maybe she will have someone call me. Then told us battery was new charged and ready. Just awful customer service and still no title. Putting in report with better business bureau.

This company is a scam, do not buy from them! Customer service is horrible, they hung up on me. They won't call you back unless you want to purchase the product. Once that's done you can never get a hold of them again. Jim wouldn't take calls from me, but he was so helpful and nice when he sold it to me. Ruined my daughters Birthday gift. They will only email you, make you send videos and pictures and drag it on for months only to tell you it's the charger that doesn't work. This was supposed to go 18 mph and it goes 6. We paid $588 for nothing. It's garbage and can't even be driven for more than 10 minutes without dying when it should last hours. Everything online and what the salesman told me it did was a lie! This company is a scam, and needs to be reported!!

The owners of Family Go Karts are crooks. They took advantage of my older parents who bought a go kart for their grand kids. They needed some support with a newly delivered go kart that they couldnt get started. They called and emailed for 3 weeks and they would not even call them back. My parents had to pay for someone to come out and fix THEIR BRAND NEW $2,000 go kart that they could not start from day 1. Its a shame. All they had to do was call them back and walk them through the process of fixing it. Do not buy from them. Once they make the sale, they split.

Bought a Apollo supermoto works fine but they did not send bill of sale nor title told me to contact their title department by email no response so i keep bugging the Fucc out of the support team until my damn title comes

After quad blazer 9 arrived . I was very excited to build this quad for my daughter. She Was coming home in 3 days so super excited to see her face . In the mean time battery holder is cracked at the hold down area... so I bungy it for now. Then when my daughter finally sees the quad we take them out the next day and gas starts pouring out of the bottom of carburetor out the hose... these things shouldn’t be happening . Now we can’t ride . And Customer service is totally negative in every conversation . Wish I would’ve never purchased this . Should’ve just went to a Yamaha raptor. Totally disappointed

Placed an order for a birthday gift. Elected to add their "Hot move" for faster processing. O=der placed on Thursday and verified Friday morning. Was told the order was in stock and would ship within the business day with the hot move. Monday no email and no charge. Called and support staff said there was no update, so i emailed the transport email as directed. A day later and no response, called amd was told I would get a call back. Hours later no call, so I called again and the lady said it would be later today or tomorrow. Wasn't the point of paying extra so it would be processed quicker? Anyways she said i needed to verify the order which was done last week. Then she says the item is not in stock and it would be 4-5weeks and then shipping. Would have been nice to have bwen told that upfront. Customer service also acted like they could care less. Cancelles order and will not use nor recommend them for any orders. Stay away if you value your time and money!