FamilyGoKartsReviews of familygokarts.com

Do not purchase from this company. One of their top sales customer service representatives has a known (and confirmed by management) attitude. I was hung up on after asking the representative why it seemed like she had an attitude and her manager confirmed that's how she talks and they have a policy of hanging up on customers who are uncooperative. **For the record, I was very cooperative but you will not speak to me or anyone in any kind of manner** End result...cancelled order!

Bought a Chinese atv for my kids from this company. They had no problem making phone calls when it came to taking my $1000 but after only 2 weeks of use the atv is smoking. When I called to address the issue I spoke with a female who clearly had no working product knowledge who tired to dismiss the issue as “normal” (which it’s not) She then refused to identify herself or position. Claimed it was “irrelevant”. When I requested to speak to a mgr supervisor or owner I was hung up on twice. I was told that issues can only be handled via email and that support staff don’t have telephone access, also that “they’ve been doing it this way for 30 years” I will be filing a credit card charge back request and a fraud report though my bank and local law enforcement.

I purchased 2 TaoTao Boulder 110s for my children for Christmas 2019.  After +5 months of dealing with Family Go-Karts/BW Incorporated I feel compelled to share my experience with all of you – in the hopes you will avoid the pain we experienced.  I understand that these products are “Made In China” and thus of inferior build quality when compared to other machines, so I expected a fair amount of tinkering would be necessary.  I am mechanically inclined with a broad assortment of specialty tools (mostly work on heavy equipment) so I felt that the risk of inoperability would be minor.  I will share the problems I have encountered so far with these machines briefly.  However, the bulk of my review will focus on the exceedingly poor customer service I received from familygokarts & its parent company Backer Wencel Incorporated.  Mechanical encountered over 5 months of VERY light use by my children: ·       Faulty batteries (acid leaks/VERY dangerous – replaced both with iGel at my own expense) ·       Cosmetic/assembly faults (seats don’t sit right, plastic chips, frames over-tightened at factory) ·       VERY LOUD exhaust malfunction on one machine ·       Multiple brake system failures (scary on a kids’ machine!) –we found out that once the brakes warm up- ANY contact with moisture caused the piston to hyper-extend – effectively locking the pads into the rotors.  (as of this writing I have replaced EACH set 3 times-2 at my own expense) ·       One headlight burn out One reason I purchased frkm them was their much touted “customer service” & “warranty” as I knew there would likely be problems given the quality of the product.  My experience has horrific.  I have saved my communications with them – and plan to also file a formal complaint with the BBB of MN.   In the interest of brevity – please see summary below: (keep in mind this occurred over FIVE MONTHS of respectful email communications):  ·       Discounts (not really) – I purchased 2 units over the phone, expecting multiple discounts for a.) purchasing more than one unit b.) signing up for their text service “Gimme 40” & c.) paying cash – the salesman spoke VERY rapidly rushed to get me off the phone  (even trying to not give me a total once he had my check #) – once I received the invoice  - I realized that the discounts “overlapped” so I really received one discount.  Given that it was Christmas & I was exceedingly busy – I just chalked it up to a life experience and moved on.  ·       Abysmal customer service – communication was only done by email (at their request-no phone) – avg response time was 7.22 days from the email sent to response received; once I was even admonished to “show some respect” that they answered my email at all!  ·       Delays to avoid warranty claims – when requesting warranty parts for the brakes, I provided 23 pictures and 9 videos.  By month 5, they told me I needed to remove and reinstall again the OEM brakes, then remove and reinstall the incorrect sizes (that they sent me 2x) and redo the videos - realized they were just stringing me along to get to the 6-month warranty expiry ·       Complete lack of mechanical savvy (especially on the products they sell)  - example – after providing photos/video evidence of piston freeze – Family go Kart' response was that all I needed to do was “grind the pads down”  - oh my!  Also, they sent the wrong brakes – TWICE (sent the wrong part 2x for each machine over two months apart) In the end – my kids have ended up riding these things about 6 hours in total over 5 months as we wait for parts/responses.  My recommendation to you (if you are going to buy a Chinese product) is to seek out an alternative vendor.  Prices are very comparable across the spectrum (if you get “free delivery” you just pay for it elsewhere).  Learn from my pain.  Hope this helps-feel free to reach out to me for more detai

This company proved to be terrible. The go cart we purchased mostly assembled (Trailmaster Mid XRX/R) arrived missing the bolts to complete putting it together (roll bar, etc.). After many attempts dealing with the service department through work orders, etc. we did a bunch more research online and ultimately found out we had a local dealer that sold this model and also repaired them. That dealer got the parts we needed and also repaired the engine because it would not run. It runs like a champ now. In another work order we sent in a picture of damage to one of the seats but they just closed the work order out without doing anything. In my opinion you should avoid this company! They have good ratings but I believe no one has ever had to deal with their service department.

Nothing more than someone to take your money and send you a product. If your product has any issues you will be on your own. Multiple small issues that would be easy for them to correct on our newly delivered go kart. Unfortunately all their promises are empty. All I can do is pay for repairs myself and warn future buyers. Go with their competitor who will actually give you customer service. I'm sure they'll come back with some bogus excuses to protect their bottom line. Do your research before you buy. I should have checked how low their rating is. Their "free shipping" isn't free ;) 1. Missing screw 2. Paint missing due to parts rubbing during shipping 3. Carb leaks, floods engine, hard start, no way to adjust carb as promised.

The GK 110 go-kart I had purchased from family go-kart is everything I expected and then some The rear axle is very heavy-duty more than I expected The seat able to move forward and backwards is awesome The whole layout on the go-kart is very well designed My grandson's going to get many many years of riding and enjoyment out of it, and once again thanks for the quick shipment of the product I got it quicker than I ever ever expected that means a lot I think it took maybe 4 days to get here That's counting the weekend awesome job guys appreciate y'all I will be doing business with you in the future

We couldn't drive the bike except around the block because it took them a month and a half to send us the bill of sale so we could get a tag. The clutch went bad after 50 miles and then they offered to send us a new clutch as long as we paid for shipping and paid to have it installed. The carburetor went bad shortly after that and the engine bolts that hold it to the frame started breaking while it was being ridden. Their warranty is a farce because if they send you a bike that doesn't work, you have to pay to return it or have it fixed. If they agree to send you a new part to replace the one that was defective, you have to pay them to have the part shipped to you and pay to have it fixed. They are scammers. Never buy a bike from familygokarts!

At first things were great. Until I un-boxed my product. Came to realize that there was nuts, washers and spacers missing. Tried to contact FamilyGoKarts. Well that experience was poor. Customer support is BS. I gave them the Make and Model and they still wanted me to tell the what size the hardware was. I have not Idea. I didn't manufacture this thing. I didn't get a Manual with a list of parts. So I ended up having to go to a hardware store to figure out what size each one of these parts are. Ridiculous. Maybe this review will get there attention. Maybe not. NOT SATISFIED AT ALL.