FamilyGoKartsReviews of familygokarts.com

Please beware this company is horrible and will sell you junk and will not work with you even if you have warranty

HORRIBLE customer service. I purchased an ATV from them 5 years ago and had no problems. Fast forward to Christmas of 2019 and customer service has gone straight down the drain. Purchased the first week of December and was assured I would have the (BLUE) ATV before Christmas. I was called the day the ATV was supposedly shipping out and told that the last blue unit was damaged and that I’d have to choose a different color. Had a tracking number for a week and a half showing absolutely no movement of the shipment. Called family go karts and was told to contact the shipping shipping company. Called the shipping company and was told my shipment could possibly be lost. Finally found out after several more calls to the shipping company that the ATV had yet to be picked up. After being given 3 separate delivery dates with no delivery I ended up diving 140 miles to pick up the ATV the day before Christmas Eve. After assembly I realized that the ATV was sent to me with no drum brakes either side. Emailed family go karts several times and was required to provide photos and vin number to prove the unit had no drum brakes. Here we are 2 weeks later and still don’t have any drum brakes. Please order from someone else who’s customer service extends beyond the point of getting your money

Please listen and read closely these reviews. I wish I had. The customer service is pretty much non-existent. Once they get your money, you are just nothing to them! I purchased a brand new go kart for over $2000 and it has not started yet. They have asked me to video us starting it, adjust the choke, etc. etc. IT IS A BRAND NEW GO KART AND IT SHOULD START. PERIOD. END OF STORY. They are very unprofessional. From Judy, to Jeff, to Cierra, Tyson, Dillon, and Ms. Irrelevant who hung up on me, because I did not know my ticket number. They are the most unGodly people I have ever spoken to. I am just in awe of how each person can be so rude. FYI- read the article Jeff Backer writes on the BBB. Very, very disturbing and says a LOT about his character as a Christian and his mental state of mind. Wow, just WOW! Seems they have dealt with the BBB numerous times! I will be contacting my lawyer, as this issue needs resolved.

We purchased a go kart for our grandson for Christmas. It has a problem getting going. It takes forever to build speed. My son is a mechanic so we requested a manual. There is no manual in English. We submitted a trouble ticket and it has been 2 days with no response. My husband sent an email to the owner, no response. My husband just called in again and the woman that answered was horribly rude and did nothing to help!!! I will never shop here again.

I purchased an ATV online a few days ago which included free shipping. Once the order was complete i recieved a call today saying i needed to pay another $200 on top of the $500 i already paid. I was told because i live in New York i had to pay more because of shipping costs even though shipping was free and their website states no such thing., I ended up cancelling the order. Straight RIPOFF

I ordered a go- kart from them and they failed to ship my order on time. After a week without any shipping information I called and they said it had shipped but when I finally did get a tracking number it showed that it was dropped off after I had called. I got a delivery notification that it arrived in Orlando only 45 minutes away from our house on my son's birthday, I didn't hear anything for 2 days so I called and was told it was in Jacksonville 3hrs away and that it would get delivered later in the week. I reached out to customer service and they gave me the run around about how I didn't confirm the order which I did... horrible company don't do business with them

Do not buy anything from these people. I spent $2700 on a XRX Trailmaster go cart and have had a continuing rear brake caliper assembly problem. All I have gotten is an email run around for over a week. I have done everything their emails have asked me to do and have the same problem. I know the issue is a bad rear brake caliper assembly (piston sticks). I asked to talk to a live person and all you get from their inconsiderate phone people is send another email. No one in tech will talk to you personally. I know they are just waiting to tell me that my extended (purchased for extra money) warranty has expired and I am on my own. BUY NOTHING FROM THESE PEOPLE. Their website suggests they are Godly but they are anything but. When I bought this thing, they were happy to talk to me and take my money. Now no one will talk to me. I was looking at Go Carts USA and these people (and in particular the owner of FamilyGoKarts) assured me I would have good follow up service and so I believed him. My mistake I should have gone with Go Carts USA. They have help me with little issues with a live conversation and I never even bought the cart from them. Need I say more as to who you should spend your hard dollars with. One last comment. Their telephone answering people are the most inconsiderate, arrogant and condescending people you can imagine to talk to if you ask for some live person to help you. ALL YOU GET IS SUBMIT AN EMAIL REQUEST. Once you have a request number you can then send more emails.

stay away sold me a damaged engine and kept my money! customer service (kayla) response hang up the phone.