familychristmaspajamasbyjenny.com Reviews | Read Customer Reviews of familychristmaspajamasbyjenny.com

familychristmaspajamasbyjenny.com Reviews | Read Customer Reviews of familychristmaspajamasbyjenny.com

familychristmaspajamasbyjenny.com reviews

238 approved reviews, newest moderated first

Alicia H.
Nov 30, 2024
Cheap quality
The quality is cheap and the lines aren’t crisp. The seams are white on black fabric from overstretching or high heat. The material feels like it has a film on it. It has a sheen. They are not what the other reviews are presenting.
Response from familychristmaspajamasbyjenny.comDec 1, 2024
Hi Alicia, we are so sorry to hear about the issues you experienced with your pajamas.Our customer support team will be reaching out to you shortly to discuss this further and learn more about the specific problems you encountered. We want to make things right and appreciate you giving us the opportunity to address your concerns. Thank you so much!
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Jennine A.
Nov 24, 2024
Christmas Pajamas
My experience with Pajamas by Jenny was great. The pink Vintage Santa Pajamas are adorable! They were true to size, made with a super soft and comfortable fabric. I loved them so much I want to order two more pairs as gifts. The customer service is old time personal and attentive. A warm experience all around!! 🎅Merry 🎁 Christmas 🎄 to all!
Response from familychristmaspajamasbyjenny.comNov 24, 2024
Dear Jennine, Wow! Thank you so much for your amazing 5-star review! 🌟 We're absolutely thrilled you love your Pink Vintage Santa Pajamas! Hearing that they're true to size, super soft, and comfortable makes our day! 😊 We're also so happy you appreciated our customer service – we strive to provide a warm and personal experience for everyone. We'd love to help you with those two extra pairs you mentioned! Feel free to browse our website or check our support email if you have any questions. Merry Christmas to you too! 🎅🎄🎁 Warmly, Pajamas By Jenny Team
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Christine K.
Nov 23, 2024
The quality of these pajamas is…
The quality of these pajamas is amazing. So soft and comfortable. Sizes run a bit big. Customer service was very helpful and courteous. Would definitely purchase from them again.
Response from familychristmaspajamasbyjenny.comNov 24, 2024
Thank you so much for the awesome 5-star review! We're so happy you love your pajamas and find them so soft and comfy. That's exactly what we're going for!😊 And thanks for the tip about the sizing - super helpful! Glad to hear our customer service team took good care of you too. We really appreciate you sharing your experience and hope to see you back soon! Warmly, Pajamas By Jenny Team
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Christine M.
Nov 20, 2024
Golden Retriever Christmas Pajamas are truly Golden
This was the first time purchasing from Family Christmas Pajamas by Jenny - what a wonderful customer focussed business. Excellent communication throughout the order and shipping process. The pajamas are adorable - I can’t wait to surprise my family this year. They will be my first choice when ordering pajamas in the future!
Response from familychristmaspajamasbyjenny.comNov 20, 2024
Thanks so much for the amazing 5-star review! 🥰 We're so happy to hear you love the Golden Retriever Christmas pajamas – they are pretty adorable! And it makes our day to know you had such a great experience with us from ordering to shipping. Thanks for choosing Family Christmas Pajamas by Jenny for your first purchase – we hope to see you back again next year! Wishing you and your family a very happy holiday season! 🎄 Pajamas By Jenny Team
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BSR
Nov 15, 2024
Great quality and turn around time
Great quality and turn around time
Response from familychristmaspajamasbyjenny.comNov 16, 2024
Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear you were pleased with both the quality of our pajamas and our quick turnaround time. We strive to provide the best possible experience for our customers, so your feedback means the world to us. We really appreciate you taking the time to share your positive experience! 😊 We hope you enjoy your pajamas! 🌟 Happy holidays, Pajamas By Jenny Team
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Julie O.
Nov 15, 2024
Excellent Customer Service!!
*UPDATE* While I was originally disappointed with the fit of the pajama pants, Jenny and her customer service team went above and beyond to make things right. They promptly explained the issue, provided a solution, and resolved everything quickly and efficiently. Jenny's commitment to her customers shows her dedication to excellent service and ensuring satisfaction. I truly appreciate their effort and will happily shop with this company again.
Response from familychristmaspajamasbyjenny.comNov 15, 2024
Dear Julie, We are so sorry to hear about your disappointing experience with your recent pajama order. We understand your frustration and sincerely apologize for the inconvenience this has caused. Our customer support team will be reaching out to you immediately to discuss this issue further and find a resolution. Customer satisfaction is our top priority, and we want to make things right. If the pajama pants are indeed faulty or incorrectly sized, we would be happy to either resend the correct items or issue a full refund. We appreciate you bringing this to our attention and giving us the opportunity to address the situation. Sincerely, The Pajamas By Jenny Team
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Jennifer W.
Nov 13, 2024
Excellent experience buying family Christmas pajamas.
My experience with Ms. Jenny and her company was wonderful from start to finish. This was my first time ordering the family pajamas from this website and I will definitely be a return customer. My daughter is OBSESSED with Spider- Man so I was able to finally find her the family Spider-Man pajamas at familychristmaspajamasbyjenny.com and she is so excited!! The ordering process was seamless, price was good and items were delivered quickly without incident. There was an extra layer of encryption and fraud protection with using my credit card that I was very appreciative of as well. I was even emailed by Jenny asking about my order (before and after it arrived). I've never had that level of customer service before. I highly recommend going to her website and purchasing! Thanks.
Response from familychristmaspajamasbyjenny.comNov 14, 2024
Hi Jennifer, Wow, thank you so much for this amazing review! We're so happy to hear your daughter is obsessed with her new pajamas! That's exactly what we hope for - to create fun, family moments. 😊 We're thrilled the whole process was smooth and easy for you, from ordering to delivery. We really appreciate you highlighting our customer service and security measures – they're very important to us. Thank you again for your kind words and for choosing Pajamas By Jenny. We can't wait to see you back for your next family pajama adventure! 🎉 Happy holidays, Pajamas By Jenny Team
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Loro
Nov 3, 2024
I loved the pajamas I purchased
I loved the pajamas I purchased. Easy to order and delivery wasn’t long considering they were personalized. Loved them so much I ordered for other family members
Response from familychristmaspajamasbyjenny.comNov 4, 2024
Thank you so much for the amazing 5-star review! 🌟 We're thrilled you loved your personalized pajamas and that the ordering and delivery process was smooth. We're even happier to hear you ordered more for your family! Thanks for sharing the pajama love! 🥰 Happy holidays, Pajamas By Jenny Team
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