familychristmaspajamasbyjenny.com Reviews | Read Customer Reviews of familychristmaspajamasbyjenny.com

familychristmaspajamasbyjenny.com Reviews | Read Customer Reviews of familychristmaspajamasbyjenny.com

familychristmaspajamasbyjenny.com reviews

238 approved reviews, newest moderated first

desiree P.
Dec 19, 2024
Scam!
Scam!! Please know we ordered 35 days ago and never received our order. Phone number is fake. Please report! This company is a scam! Other reviews are FAKE!!!! warning ⛔️
Response from familychristmaspajamasbyjenny.comDec 19, 2024
We understand your concern regarding your recent order. As a reminder, your tracking information was sent via email upon shipment. We received your message regarding non-delivery a few hours ago and immediately contacted the shipping company to initiate an investigation. While rare, misdelivery or theft can occur. We will provide an update within 48 hours. Should your package be confirmed lost, a full refund will be issued. Please be assured that all of our reviews are genuine and from verified customers. Thank you so much for your understanding and patience!
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dana W.
Dec 18, 2024
Great store and easy to work with!
The pajamas are great quality and they were quick to respond to emails when I had questions. I was worried about shipping because my tracking number was showing different from what I was told, but the pajamas arrived when they said they would.
Response from familychristmaspajamasbyjenny.comDec 24, 2024
Thank you for the fantastic review! 😄 We're glad you love the quality of the pajamas and appreciate you highlighting our responsive customer service. We understand shipping can be stressful, so we're happy to hear your order arrived as promised. Thanks again for your support! 👍 Pajamas By Jenny Team
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Holly
Dec 16, 2024
Absolutely love our pjs
Absolutely love our pjs! Every year we have had such great experiences and customer service! And I order 12/15 sets so all sizes!!!! Thanks so much for making a part of Christmas so awesome!!
Response from familychristmaspajamasbyjenny.comDec 18, 2024
Thank you so much for the wonderful 5-star review! 🤩 We're absolutely thrilled you love your pajamas and appreciate you sharing your positive experience. It makes our day to hear how much you enjoy our PJs and our customer service! We're so happy to be a part of your Christmas tradition. Merry Christmas! 🎄 Pajamas By Jenny Team
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Cindy J.
Dec 15, 2024
We absolutely love our one-piece…
We absolutely love our one-piece Christmas pajamas from Family Christmas Pajamas by Jenny! They are incredibly cozy and adorable. I was thrilled to find a site that offers anime-themed options—such a unique touch! The shipping was impressively quick, and the customer service was fantastic. Highly recommend!
Response from familychristmaspajamasbyjenny.comDec 18, 2024
Thank you so much for the amazing 5-star review! 🌟 We're delighted you love your one-piece Christmas pajamas! We're especially happy to hear you appreciate our anime-themed options - we love offering unique and fun designs! Speedy shipping and fantastic customer service are always our goals. Thanks again for the recommendation! 😊 Pajamas By Jenny Team
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acalpc
Dec 13, 2024
Sooooooo customer friendly!!!
Questions were answered in a timely manner especially for a new customer. Pajamas are awesome, just as described. Commitment just as described. Thank you
Response from familychristmaspajamasbyjenny.comDec 18, 2024
Thank you so much for the fantastic 5-star review! We're so glad we could answer your questions promptly and that you love your pajamas! 😊 We strive to provide accurate descriptions and excellent service, especially for new customers. We appreciate your business! 🎉 Pajamas By Jenny
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NoLa
Dec 11, 2024
SCAM ALERT!
SCAM ALERT!! The quality of the pajamas are horrible, super thin, dog sizes are NOT accurate. The order takes for ever to be processed. On top of that after waiting weeks for it the order is wrong, wrong design. We called the number listed and nobody answers it, it doesn't even ring "The wireless customer you called its not available at this time, please try again later" Then they claim that they have contacted you to resolve the issue and its a LIE! Don’t buy from this company ever!! Overpriced, quality is the worst and none existent customer service. It shouldn’t be allowed to do business in USA.
Response from familychristmaspajamasbyjenny.comDec 12, 2024
We are so sorry to hear about your negative experience. Our customer service team has been in contact with you and has issued a full refund for the pajamas. You are not required to return the pajamas received. We sincerely hope this resolution addresses your concerns. We're working to improve our quality, sizing, and customer service to prevent similar issues in the future. Thank you! Pajamas By Jenny
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Lisa
Dec 9, 2024
Very good quality and soft
Very good quality and soft. Can’t wait to wear them on Christmas morning!
Response from familychristmaspajamasbyjenny.comDec 12, 2024
We're so glad you love your pajamas and that you find them soft and high quality! Thank you for sharing your positive feedback. We hope you have a wonderful Christmas morning wearing them!
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Kathleen M.
Dec 3, 2024
The Christmas pajamas I ordered were…
The Christmas pajamas I ordered were cute... They run a little big, but that is better than too small. I ordered 7 pairs of pajamas (over $380), and all were correct except the infant size. I ordered 3 months, and got newborn. I tried to contact customer service, but the phone number did not work. They did not reply to my texts, so I assume the number is not in service. I went ahead and ordered a larger size (6 months), and it was a different design. I want our family Christmas pajamas to match. I have tried emailing, but have not heard back. It is frustrating to spend over $400.00 and not receive what I ordered. I just want what I paid for...
Response from familychristmaspajamasbyjenny.comDec 6, 2024
We're so sorry to hear about the trouble you've had with the infant pajamas in your order. We understand how frustrating it is to not receive exactly what you ordered, especially when it comes to matching family pajamas. Our customer support team have already contacted you to arrange for the correct 3-month size to be resent to you. We appreciate your patience. Pajamas By Jenny Team
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